Use and Care Guide

PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Door will not
lock
Lock misaligned • Align lock strikes
• Make shoot bolt lock strikes ush to sill (double doors)
Improper installation Inspect installation
Door squeaks No lubricant on hinges Lubricate all hinges with light oil
Light or air
leaks through
corners
Worn weatherstrip Repair loose or damaged weatherstrip
Foam wedge damaged or missing Replace foam wedge
Hinges may be worn or misaligned Replace hinges. Ensure proper hinge placement
Door handle
will not
operate
Improper installation, damaged or misaligned • Check for damage/lubricate if necessary
• Check alignment of strike plate. Re-align if necessary
Shoot bolt
will not fully
engage
Lock strike obstructed or not deep enough to
allow shoot bolt to fully engage
Clear any debris and verify shoot bolt lock strikes ush to sill
Water leaks
through the
door
Slab damaged or loose at hinges Replace slab
Weatherstrip damaged or missing Reattach if loose, replace if damaged or missing
Slab warped or bowed Inspect installation
Moisture
occurs
between glass
panes
Seal failure Replace either the insulating glass assembly or the entire slab. This determination
should be made by a service representative.
Glass surface
fogs up
Condensation If condensation is on an interior surface:
• Raise the average temperature of the house one or two degrees and do not
block vents.
• Vent all appliances to the outdoors and run exhaust fans.
• Open patio door blinds for air circulation.
• Turn humidiers down as the temperature gets colder (unless used for medical
purposes).
If condensation is on an exterior surface:
• Close patio door coverings to reduce cooling of the glass surface by air-
conditioning.
• Remove or trim shrubbery close to patio doors to promote air circulation.
If condensation is between glass panes:
• Seal failure. Replace either the insulating glass assembly or the entire slab. This
determination should be made by a service representative.
PRODUCT GUIDE
Interior and Exterior Doors
8
TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED