Warranty

Continued on next page
Special Coverages (continued)
Finish Options Coverage Notes
Finish on Metal Clad
Exteriors
AAMA 2605: 30 years
AAMA 2603/2604: 10
years
Anodized: 5 years
Coverage is for peeling, checking, cracking, or exhibiting excessive chalk, fade
or color change
3
.Clad products installed within one mile of a salt-water source
(for example, an ocean or salt lake) or other corrosive environment require
additional and specic maintenance requirements. Refer to our full care and
maintenance instructions.
Factory Interior Finish on
Wood Products
1 year Coverage is for peeling, checking, or cracking. Should the factory interior nish
be proven defective within this time period, we will at our option, replace
or renish the component or product, or offer a renish credit up to $50 per
opening for windows or $100 per opening for patio doors. This coverage applies
to factory-applied nish coat options only; standard factory-applied primer is
not a nish coat.
Colored and Laminated
Surfaces on Vinyl and
Composite Products
10 years Coverage is for peeling, blistering, or aking, and excessive color change
3
. This
coverage does not extend to discoloration, polish, surface damage, or alteration
caused by the use of natural or chemical solvents or an environmental factor
causing such damage.
Other Special Coverages Coverage Notes
AuraLast
®
Protection for
Wood Products
Owner-Occupied
Single-Family
Residence: as long as
you own and occupy
your residence
Coverage is for wood decay and/or termite damage in pine wood components.
Warranty coverage outside Canada, the contiguous 48 states and Alaska is
contingent upon approval from the JELD-WEN Customer Care Department.
Please contact us.
Commercial: 20 years
Custom Fiberglass Door
Slabs
As long as you own
and occupy your
residence
Factory Prenish on
Custom Fiberglass Doors
10 years Should the factory prenish be proven defective, we will at our option renish
the door or pay up to $350.00 per opening to the current owner.
Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the
operator for one year.
Retractable Roll Screens 5 years
HOW TO GET ASSISTANCE
If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States: In Eastern Canada: In Western Canada: In Ontario Canada:
Mail: JELD-WEN Customer Care
Attn: Warranty Claims
P.O. Box 1329
Klamath Falls, OR 97601
JELD-WEN Service Dept
90, rue Industrielle
Saint-Apollinaire, Quebec,
Canada GOS 2EO
JELD-WEN Service Dept
550 Munroe Avenue
Winnipeg, Manitoba,
Canada R2K 4H3
JELD-WEN Service Dept
90 Stone Ridge Road
Vaughan, Ontario
Canada L4H 3G9
Phone: 888-JWHelpU
888-594-3578
800-463-1930 888-945-5627
204-668-8230
800-440-2714
905-265-5700
Fax: [phone]
E-mail: [e-mail] [e-mail]
Web: www.jeld-wen.com/contact-us www.jeld-wen.ca/contact-us
We can respond quickly and efciently if you provide the following: a) product identication (from the original order/invoice, spacer
code, permanent label, or the window identication number found on corner of glass), b) how to contact you, c) the address where
the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful).
What We Will Do…
Upon receiving your notication, we will send out an acknowledgement within three business days to the contact, which you have
provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notication. If your
warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.