Brochure

JELD-WEN
®
Products
1
are designed to create lasting value for
your home. This warranty is effective for all JELD-WEN vinyl
Products (except United Collection products) manufactured on
or after July 1, 2010 for use in the United States and Canada.
Any previous warranties will continue to apply to products
manufactured by JELD-WEN prior to this date. For additional
information, including care and maintenance instructions,
instal
lation instructions, and previous warranties, refer to
www.jeld-wen.com or www.jeld-wen.ca.
What this warranty COVERS
Except as set forth in the Special Coverages section below, we
warrant that if your JELD-WEN Product exhibits a defect in
material or workmanship within the time periods from the
repair, replace or refund the purchase price of the Product or
component part. Skilled labor
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(where deemed necessary by us)
to repair or replace any component is provided for two (2) years
from the date of manufacture.
Owner-Occupied Single-Family Residence
Lifetime Warranty
We warrant our Products to the original owner of the owner-
occupied single-family residence in which they are initially
installed for as long as you own and occupy your residence.
Transferability
The Owner-Occupied Single-Family Residence warranty is
transferable as follows. In the event you sell your residence
or it becomes occupied by other than the original owner, the
warranty is ten (10) years from the date of manufacture.
Commercial Ten Year Warranty
(Other than Owner-Occupied Single-Family Residence)
We warrant our Products for a period of ten (10) years from the
date of manufacture.
Transferability
The Commercial warranty is transferable as follows. In the
event you sell the building, this warranty is transferable to
subsequent
owners.
Special Coverages (Applies to both Owner-Occupied and
Commercial)
The following special coverages include free replacement parts.
ImpactGard
®
Glass: We warrant each ImpactGard glass unit for
ten (10) years.
Special Glazings (including laminate glass units other than
ImpactGard): We warrant special glazings (including glass
options not listed in our product literature e.g., leaded or
decorative glass) for
years.
Blinds/Shades Between the Glass: We warrant the insulated
glass unit (including the seal), the external control mechanism,
and the operation of the shade/blind for ten (10) years.
Triple-Glazed Products: We warrant triple-glazed insulated
glass units for twenty (20) years.
Spontaneous Glass Breakage: We warrant sealed glass units
installed in windows and patio doors (excluding laminated
glass, and special glazings) for spontaneous breakage
for one
(1) year (to include free replacement glass and skilled labor
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necessary to replace the glass for one (1) year. Spontaneous
breakage occurs when the glass develops a crack without sign
of impact.
Retractable Screens: We warrant retractable roll screens for
years.
Colored Exterior and Laminated Interior: We warrant that our
factory-applied painted exterior color and factory-applied
ten (10) years. Our applied exterior color will not exhibit
excessive color change
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for ten (10) years. Note: this coverage
does not extend to discoloration, polish, surface damage, or
alteration caused by the use of natural or chemical solvents or
an environmental factor causing such damage.
Accidental Screen Damage: On our Bravo, Primo and
Ipex Replacement window and patio door product lines,
our standard component warranty
(Owner-Occupied or
Commercial) will extend to screen damage unless the damage
civil disorder, building settling, structural failures of walls or
foundations or improper installation, construction job-site
mishaps, storage, or handling.
Accidental Glass Breakage: On our Bravo, Primo and Ipex
Replacement window and patio door product lines, and on
any other vinyl Products ordered with the “RS” glass package,
our standard component warranty (Owner-Occupied or
Commercial) will extend to accidental glass breakage.
This
coverage does not apply to damage attributable to acts
settling, structural failures of walls or foundations or improper
installation, construction job-site mishaps, storage, or handling.
Special glazings and ImpactGard glass are not covered by this
glass breakage warranty.
How To Get Assistance
If you have a problem with your JELD-WEN Product, contact the
dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Vinyl Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 888-JWHelpU (888-594-3578)
Fax: [phone]
Email: [e-mail]
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec, Canada GOS 2EO
Phone: [phone]
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
E
mail: [e-mail]
found on corner of glass), b) how to contact you, c) the address
where the product can be inspected, and d) a description of the
apparent problem and the product (photographs are helpful).
What We Will Do
acknowledgement, usually within three business days. We will
investigate your claim and will begin to take appropriate action
Product does not have a defect covered by the labor warranty,
we may charge an inspection fee for any onsite inspection that is
required or requested by you. Because manufacturing materials
and techniques can change, replacement part(s) may not be
an aesthetic match to the original. Replacement components/
products are warranted for the balance of the original product
warranty or 90 days, whichever is longer. If we determine
we
are unable to provide replacement parts and repair is not
practicable or cannot be made timely, then we will refund the
unit/component purchase price.
JELD-WEN
®
VINYL WINDOW & PATIO DOOR LIMITED WARRANTY
OUR WARRANTY TO YOU...
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