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PRODUCT GUIDE

Vinyl Single and Double-Hung Windows (JPG006)

INTRODUCTION

This guide contains procedures for common user serviceable

repair tasks found on vinyl single and double-hung windows. If

a condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN Premium and Builders Series windows as well as our

historical products with the following names: Seasonshield,

Windowmaster, Wenco and Summit. For help identifying your

window model, refer to your product purchase paperwork or call

us for additional help.

Do-It-Yourself Technician

SINGLE AND DOUBLE-HUNG WINDOW ANATOMY

Single and double-hung windows have two sashes, one upper and one

lower. A single-hung window’s lower sash operates and the upper sash

is xed. On a double-hung window, both sashes operate. An insect

screen is mounted on the exterior side of the operating sash(es).

For questions, feel free to contact us by phone or email:

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

• Email: customerserviceagents@jeld-wen.com

TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................ 2

Sash Removal & Installation ........................................................................2

Balance Replacement & Adjustment ...........................................................3

Lock Replacement & Adjustment ................................................................ 7

Proper Window Installation ........................................................................8

Troubleshooting Operational Problems ..................................................... 9

Glossary .......................................................................................................11

(05/15)

Lite

Side jamb

Sash lock

Check/Meeting

rail

Stile

Glazing/Glass

Upper

sash

Lower

sash

Head jamb

Top rail Grille

Bottom rail

Sill

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance

upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

Summary of content (10 pages)

PAGE 1
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) This guide contains procedures for common user serviceable repair tasks found on vinyl single and double-hung windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Premium and Builders Series windows as well as our historical products with the following names: Seasonshield, Windowmaster, Wenco and Summit.
PAGE 2
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) PRECAUTIONS AND SAFETY • Follow all manufacturers’ instructions and labels. • Use caution when tightening screws to avoid stripping the screw holes. • Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. • Sash removal can be awkward and could cause physical injury or product damage; we recommend the help of a second person.
PAGE 3
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) SASH REMOVAL AND INSTALLATION - CONTINUED SIDE LOAD SASH REMOVAL AND INSTALLATION REMOVAL 1. Locate metal takeout clips in side jambs, just above the lower sash, on both sides of window. 2. Lift bottom of takeout clips with a flat head screwdriver until they snap into angled position. Leave take-out clips in angled position until sash is reinstalled. Take-out clip extended 3. Slide top of sash several inches above take-out clips. 4.
PAGE 4
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) BALANCE REPLACEMENT AND ADJUSTMENT - CONTINUED BLOCK & TACKLE TYPE B & C BALANCE WITH LOCKING SHOE Types B and C are used on single and double-hung windows with thumb latches on both sides of the sash top. REMOVAL 1. Remove sash. The balances are now exposed in side jambs. 2. Locate screw (or hook) at top. The balance is under tension, so remove carefully.
PAGE 5
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) BALANCE REPLACEMENT AND ADJUSTMENT - CONTINUED IPEX CONSTANT FORCE BALANCE REMOVAL AND INSTALLATION Depending on the weight of the sash, single balances may be used or if the sash is heavier, additonal balances are attached as needed. Remove the stops (pry out with a flat screwdriver) to see the balance configuration and note location and number of balances. Have this information ready before ordering new balances.
PAGE 6
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) BALANCE REPLACEMENT AND ADJUSTMENT - CONTINUED BALANCE INSTALLATION Lower Sash Balance – Access opening at top of jamb 1. Install the locking case first with the spring exiting the case toward the Interior interior of the window, the locking collar in the unlocked position and any excess spring tail length wraped over the dog bone end of the locking case assembly. 2.
PAGE 7
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) BALANCE REPLACEMENT AND ADJUSTMENT - CONTINUED SASH INSTALLATION 1. Insert a 1/4" flat blade screwdriver into the pivot bar opening of the locking collar and Unlocked pull the balance position assembly to a position several inches above or below the position of the opposite sash Locked balance. Rotate the position locking collar to lock the balance for sash installation. 2.
PAGE 8
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) PROPER WINDOW INSTALLATION • Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. • These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 9
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS FRAME/PANEL BOW Place level against inside of side jamb. Look for gaps anywhere between level and side jamb. Repeat steps for other side jamb. Some Double-Hungs with balances have adjustment screws located about half way up the balance. Turn screws in 1/4 turn increments until gap is less than 1/16".
PAGE 10
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Sash will not lock properly Lock misaligned or damaged Realign if misaligned, replace if damaged Sashes do not line up at check (meeting) rails/ stiles Make sure both sashes are completely closed.