Operating Guide

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PRODUCT GUIDE

Vinyl Single and Double-Hung Windows (JPG006)

The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions.

Any reliance upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

SINGLE & DOUBLE-HUNG WINDOW ANATOMY

This guide contains procedures for common user serviceable

repair tasks found on vinyl single and double-hung windows. If a

condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN Premium and Builders Series windows as well as our

historical products with the following names: Seasonshield,

Windowmaster, Wenco and Summit. For help identifying your

window model, refer to your product purchase paperwork or call

us for additional help.

Single and double-hung windows have two sashes, one upper and one

lower. A single-hung window’s lower sash operates and the upper sash

is xed. On a double-hung window, both sashes operate. An insect

screen is mounted on the exterior side of the operating sash(es).

For questions, feel free to contact us by phone or email:

•Phone:1-(800)-JELD-WEN/1-(800)-535-3936

•Email:customerserviceagents@jeld-wen.com

TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................2

Sash Removal & Installation ........................................................................2

BalanceReplacement&Adjustment ...........................................................3

LockReplacement&Adjustment ................................................................ 5

Proper Window Installation ........................................................................6

Troubleshooting Operational Problems .....................................................7

Glossary .........................................................................................................9

INTRODUCTION

Do-It-Yourself Technician

(03/09)

Lite

Sidejamb

Sash lock

Check/Meeting

rail

Stile

Glazing/Glass

Upper

sash

Lower

sash

Headjamb

Top rail Grille

Bottom rail

Sill

Summary of content (9 pages)

PAGE 1
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) This guide contains procedures for common user serviceable repair tasks found on vinyl single and double-hung windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Premium and Builders Series windows as well as our historical products with the following names: Seasonshield, Windowmaster, Wenco and Summit.
PAGE 2
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) PRECAUTIONS & SAFETY • Follow all manufacturers’ instructions and labels. • Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. • Window insect screens are not security devices and will not prevent children, other people, or pets from falling through. • Use extra care when driving screws near glass unit to avoid breakage.
PAGE 3
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) SASH REMOVAL & INSTALLATION - cONTINUED SIDE LOAD SASH REmOvAL & INSTALLATION REmOvAL 1. Locate metal takeout clips in side Takejambs, just above out clip extended the lower sash, on both sides of window. 2. Lift bottom of takeout clips with flat head screwdriver until they snap into angled position. Leave take-out clips in angled position until sash is reinstalled. 3. Slide top of sash several inches above take-out clips. 4.
PAGE 4
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) BALANCE REPLACEMENT & ADJUSTMENT - continued BLOCK & TACKLE Type B & C Balance with Locking Shoe Types B and C are used on single and double-hung windows with thumb latches on both sides of the sash top. REMOVAL 1. Remove sash. The balances are now exposed in side jambs. 2. Locate screw (or hook) at top. The balance is under tension, so remove carefully.
PAGE 5
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) LOCK REPLACEMENT & ADJUSTMENT Different lock styles were used during different periods of manufacture. Each window will have either a cam lock, WEN-LockTM , or MAG-Lock®. Replace the lock if it is broken; adjust the keeper if applicable. A cam lock and a WEN-Lock with a smooth top do not have adjustable keepers. A WEN-Lock with visible screws on the top has an adjustable keeper.
PAGE 6
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) proper window installation • Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. • These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 7
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) proper window installation - continued Straight Side Jambs Frame/Panel Bow Place level against inside of side jamb. Look for gaps anywhere between level and side jamb. Repeat steps for other side jamb. Some Double-Hungs with balances have adjustment screws located about half way up the balance. Turn screws in 1/4 turn increments until gap is less than 1/16".
PAGE 8
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) PROBLEM Possible Causes Possible Solutions Sash will not lock properly Lock misaligned or damaged Realign if misaligned, replace if damaged Sashes do not line up at check (meeting) rails/ stiles Make sure both sashes are completely closed. If rails/stiles do not meet correctly, call us for assistance Improper installation Inspect installation Cam pivots (pivot pins) disengaged or damaged Remove and reinstall sash.
PAGE 9
PRODUCT GUIDE Vinyl Single and Double-Hung Windows (JPG006) GLOSSARY Balance The hardware in the side jamb of a single or double-hung window that is part of the system that allows the window to operate up and down. Balance Shoe A part of the balance system into which the pivot pin is inserted or engaged. Double-hung A window with two sashes, upper and lower, that slide vertically past each other. Jamb The vertical frame members of a window or door assembly. Keeper A bracket utilized as a latching point.