Warranty Guide
Product Purchase Date: _________________________
Order Number: ________________________________
WHAT THIS WARRANTY DOES NOT COVER
JELD-WEN is not liable for damage, product failure or poor
product performance due to:
Normal wear and tear, including normal wear and •
tear of weatherstrip; natural weathering of surfaces.
Variance in color or texture of natural wood parts,
and natural tarnishing of copper cladding are not
considered defects.
Normal wear and tear to hardware and naturally •
occurring changes to hardware nishes (e.g., corrosion
or tarnishing).
Exposure to chemicals (e.g. brick wash) or a harsh •
environment (e.g. salt spray or airborne pollutants)
unless otherwise stated above.
Misuse, abuse or failure to properly nish and provide •
maintenance.
Alteration or modication of the Product (e.g. customer •
applied tints or lms, paint nishes, security systems).
Any cause beyond the reasonable control of JELD-WEN •
(e.g. re, ood, earthquake, other acts of nature, and
acts of third parties outside of our control).
Failure to provide an adequate overhang for berglass •
doors; damage caused by extreme temperature buildup
where storm doors are present. For general guidelines,
see our “Appropriate Protection for Exterior Doors”
in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your
structure, consult your contractor or other building
professional.
Improper installation not in conformance with JELD-•
WEN installation instructions (note: see www.jeld-wen.
com for current installation instructions); operational
problems and problems related to water and/or air
inltration/leaking as a result of improper installation
or aws in building design or construction.
Installation into a condition that exceeds product •
design standards and/or certied performance
specications and/or is not in compliance with building
codes.
Extreme articial temperature buildup or exposure •
(e.g., where storm doors/windows are present).
Hardware or inserts that are not provided by us, such as •
locksets, door handles, strikes, etc.
Condensation or damage as a result of condensation •
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure. Contact a heating/air
conditioning specialist for help).
Wood decay in wood components other than of pine •
species and any components (including pine) that
come in direct contact with soil. Note: supercial mold/
mildew does not indicate wood decay.
JELD-WEN is also not liable for:
Glass breakage (except as specically covered above).•
Screen damage due to normal wear and tear, misuse, •
abuse, or insect or animal activity (except as specically
covered above).
Slight expansion or contraction of product components •
due to varying environmental conditions; slab
movement (shrinkage or swelling) of 1/4” or less due to
temperature and humidity, consult the Homeowner’s
Manual on how to work with this natural movement.
Slight imperfections or wavy distortions in the glass that •
don’t impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
defect.
Hairline cracks in factory-applied nishes; surface cracks •
that do not compromise the underlying material are
not a defect.
Damage or distortion to other property, including but •
not limited to, vinyl siding, building components or
landscaping caused in whole or in part by reection of
light or heat from JELD-WEN windows or doors.
We can respond quickly and efciently if you provide the following:
a) product identication (from the original order/invoice, spacer code,
permanent label, or the window identication number found on corner
of glass), b) how to contact you, c) the address where the product can
be inspected, and d) a description of the apparent problem and the
product (photographs are helpful).
What We Will Do…
Upon receiving your notication, we will send out an acknowledgement within three business days to the contact, which you have
provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notication. If your
warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.
If your claim is accepted, and we choose to repair or replace the product or a component of the product, the replacement product/
component will be provided in the same specication as the original product. Replacement components/products are warranted for
the balance of the original product warranty or 90 days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12)
months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
and temperature conditions. This deferral will not be counted against the warranty period.
HOW TO GET ASSISTANCE (CONTINUED)
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