Warranty Guide

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Window & Patio Door Limited Warranty

OUR WARRANTY TO YOU...

JELD-WEN

Products

are designed to create lasting value for your home. This warranty is effective for

all JELD-WEN window and patio door Products (except United Collection products) manufactured on or

after February 1, 2014 for use in the United States and Canada. Any previous warranties will continue to

apply to products manufactured by JELD-WEN prior to this date. For additional information, including

care and maintenance instructions, installation instructions, and previous warranties, refer to

www.jeld-wen.com or www.jeld-wen.ca.

WHAT THIS WARRANTY COVERS

Except as set forth in the Special Coverages section below, we warrant that if your JELD-WEN Product exhibits a defect

in material or workmanship within the time periods from the date of manufacture as specied below, we will, at our

option, repair, replace or refund the purchase price of the Product or component part. Skilled labor

(where deemed

necessary by us) to repair or replace any component is provided as specied below.

Wood &

Clad Wood

Vinyl Aluminum

(except

Summit)

Summit

Aluminum

Basic Product Coverage Owner-Occupied

Single-Family Residence

20 years as long as

you own and

occupy your

residence

10 years 1 year

Basic Product Coverage Commercial

(Other than Owner-Occupied Single-Family

Residence)

20 years 10 years 2 years 1 year

Skilled Labor

Coverage 2 years 2 years 1 year No coverage

Transferability - this length of coverage

applies if you sell your residence or it

becomes occupied by other than the original

owner

10 years 10 years Non-

transferable

Non-

transferable

Special Coverages (Applies to both Owner-Occupied and Commercial)

The following Special Coverages apply to special product features and options; not all options are available on all

products or in all regions.

Glass Options Coverage Notes

Triple-Glazed Glass Units 20 years Includes the glass panes and the insulating seal.

ImpactGard

Glass Units 10 years

Special Glazings 5 years Includes laminated glass units other than ImpactGard, and glass

options not listed in our product literature, e.g., leaded or decorative

glass.

Blinds/Shades Between the

Glass

10 years Includes the seal, external control mechanism, and operation of the

shade/blind.

Spontaneous Glass

Breakage

1 year Applies to sealed glass units installed in windows and patio doors.

Laminated glass and special glazings are excluded. Coverage includes

replacement glass and skilled labor

necessary to replace the glass for

one year. (Spontaneous breakage occurs when the glass develops a

crack without sign of impact.)

Accidental Glass Breakage Same as the

Basic Product

Coverage

above (Owner-

Occupied or

Commercial)

Applies to vinyl Products ordered with the “RS” glass package.

Not covered: damage attributable to acts of nature (e.g. re,

hurricane, etc.), civil disorder, building settling, structural failures of

walls or foundations or improper installation, construction job-site

mishaps, storage, or handling. Special glazings and ImpactGard glass

are not covered by this glass breakage warranty.

Continued on next page

Summary of content (4 pages)

PAGE 1
Window & Patio Door Limited Warranty OUR WARRANTY TO YOU... JELD-WEN® Products1 are designed to create lasting value for your home. This warranty is effective for all JELD-WEN window and patio door Products (except United Collection products) manufactured on or after February 1, 2014 for use in the United States and Canada. Any previous warranties will continue to apply to products manufactured by JELD-WEN prior to this date.
PAGE 2
Special Coverages (continued) Finish Options Clad Finish on Wood Products Factory applied Select FinishTM Exterior Finish on Wood Products Coverage Notes Kynar®: 20 years Polyester:10 years Anodized: 5 years Coverage is for peeling, checking, cracking, or exhibiting excessive chalk, fade or color change3. 10 years; 5 years at 100%, 50% thereafter Coverage is for failure of adhesion, peeling, checking, flaking, cracking, or blistering.
PAGE 3
HOW TO GET ASSISTANCE (continued) We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful).
PAGE 4
• Product or component performance decline due to aging, inert gas dissipation, natural processes or failure to provide proper maintenance. Note: Other than inert gas loss due to seal failure, the migration of an inert gas, such as argon, is a natural process that occurs over time and is not a defect. • Labor and materials for repainting or refinishing activities or the removal or disposal of defective product(s); labor exceeding the time periods specified above. • Incidental or consequential damage.