Operating Guide

PRODUCT GUIDE
Wood Patio Doors (JPG012)
18
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Door swings open by
itself
Panel not plumb Adjust hinges
Hinge plates not ush with frame or panel Make hinge plates ush
Hinge screws not ush with hinge plates Ensure proper hinge placement; tighten screws
Uneven reveal (gap)
between panel &
frame
Panel(s) not aligned properly • Secure oating sill (hinged doors)
• Adjust sill (hinged doors)
• Adjust hinges (hinged doors)
• Make hinge plates ush (hinged doors)
• Ensure proper hinge placement (hinged doors)
• Make horizontal lock adjustment to panel (some sliding doors)
• Adjust rollers (sliding patio doors)
Improper installation Inspect installation
Door stuck shut Panel(s) misaligned Remove obstructions/shipping blocks
Panel painted to weatherstrip Un-stick painted-over weatherstrip
Rollers may be off the track Lift operating panel up and back onto the track at the sill (sliding doors)
Door will not lock Lock misaligned • Align lock strikes
• Make shoot bolt lock strikes ush to sill (hinged doors)
• Make sure screws holding lock bar to operating panel are not over-tightened
or too loose (hinged doors)
Improper installation Inspect installation
Door squeaks No lubricant on hinges Lubricate all hinges with light oil
Light or air leaks
through corners
Worn weatherstrip Repair loose or damaged weatherstrip
Pile dust pad misaligned Reposition dust pad (sliding doors)
Hinges may be misaligned Ensure proper hinge placement (hinged doors)
Door handle will not
operate
Improper installation or misaligned • Align spindle holes (hinged doors)
• Install spindle correctly (hinged doors)
Shoot bolt will not
fully engage
Lock strike obstructed or not deep enough
to allow shoot bolt to fully engage
Clear any debris and verify shoot bolt lock strikes ush to sill
Water leaks through
the door
Panel damaged or loose at joints Replace panel
Moisture occurs
between glass panes
Seal failure Replace either the insulating glass assembly or the entire panel. This
determination should be made by a service representative.
Metal cladding is dull Cladding is dirty or oxidized • Rinse with water from bottom to top to bottom to prevent dirty run-down
and streaking. If needed, use a soft bristle brush while rinsing.
• Air or wipe dry with chamois or soft, lint-free, dry cloth
• Apply high quality, non-abrasive car wax to clad surface for protective nish
(follow wax manufacturer’s instructions)
The patio door surface
fogs up
Condensation. If condensation is on an interior surface:
• Raise the average temperature of the house one or two degrees and do not
block vents.
• Vent all appliances to the outdoors and run exhaust fans.
• Open patio door blinds for air circulation.
• Turn humidiers down as the temperature gets colder (unless used for
medical purposes).
If condensation is on an exterior surface:
• Close patio door coverings to reduce cooling of the glass surface by air-
conditioning.
• Remove or trim shrubbery close to patio doors to promote air circulation.
If condensation is between glass panes:
• Seal failure. Replace either the insulating glass assembly or the entire panel.
This determination should be made by a service representative.
Panel appears crooked
in frame
Panel may need adjustment Adjust rollers
Obstructions Remove obstructions / shipping blocks
Improper installation Inspect installation
Water leaks through
the patio door
Weatherstrip damaged or missing Reattach if loose, replace if damaged or missing