Warranty Guide
1
“JELD-WEN Products” shall refer to interior and exterior door slabs and systems marketed under the JELD-WEN brand name for use in
the United States and Canada. See our separate Export Warranty for applicable coverage on products used outside the United States
and Canada.
2
This warranty extends to the original owner (original owner means the contractor/dealer/distributor/purchaser and the initial owner
of the structure where the product is initially installed) and is not transferable. The original purchaser of this product acknowledges
that they have read this warranty, understand it and are bound by its terms and agrees to provide this warranty to the original owner
of the structure into which the product is installed. Should state or provincial law preclude no transferability, then the warranty period
is effective as applicable up to ve (5) years from the date of initial purchase for door slabs and systems and one (1) year from the date
of manufacture for the factory prenish.
3
“Skilled labor” refers to tasks where specialized technical knowledge, experience, methods or tools are required to properly identify,
diagnose and/or correct product-related problems.
© 2019, JELD-WEN, Inc. | JELD-WEN and AuraLast are registered trademarks of JELD-WEN, Inc.
Important Legal Information -- Please read this carefully. It affects your rights.
This Limited Warranty document sets forth our maximum liability for our products. We shall not be liable for special,
indirect, consequential, or incidental damages. Your sole and exclusive remedy with respect to any and all losses or
damages resulting from any cause whatsoever shall be as specied above. We make no other warranty or guarantee,
either express or implied, including implied warranties of merchantability and tness for a particular purpose to the
original purchaser or to any subsequent user of the Product, except as expressly contained herein. In the event state
or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall
be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in
the express warranty stated herein. This Limited Warranty document gives you specic legal rights, and you may
have other rights that vary from state/province to state/province.
Any dispute, controversy or claim arising out of or relating to this warranty, any alleged breach thereof, or the
use or sale of the products to which this warranty applies shall be resolved by mandatory and binding arbitration
administered by the American Arbitration Association in accordance with its commercial arbitration rules. Any
ensuing arbitration will be venued in Charlotte, North Carolina. Original purchaser agrees that they may assert
claims against JELD-WEN in their individual capacity only, and not as a plaintiff or class member in any purported
class action proceeding. This warranty shall be interpreted in accordance with the laws of North Carolina (excluding
North Carolina’s conict of laws principles). This warranty shall be interpreted in accordance with the laws of Oregon
(excluding Oregon’s conict of laws principles). If any provision of this warranty is deemed illegal or unenforceable
in a judicial proceeding, that provision shall be severed and excluded, and the remainder of this warranty shall
continue in force. Rejection of these dispute resolution provisions must be sent to JELD-WEN at the address provided
herein within thirty (30) days of original purchaser’s receipt of the Products to which this warranty applies.
No distributor, dealer or representative of JELD-WEN has the authority to change, modify or expand this warranty. The original
purchaser of this Product acknowledges that they have read this warranty, understand it and are bound by its terms and agrees to
provide this warranty to the original owner of the structure into which the Product is installed.
components (including pine) that come in direct contact
with soil. Note: supercial mold/mildew does not
indicate wood decay.
• Structural integrity issues or other problems caused by
improper eld tting of the hardware, improper sizing
of the door slab, or other assembly problems.
• Hardware, accessories or inserts that are not provided
by us.
• Condensation or damage as a result of condensation
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure; contact a heating/air
conditioning specialist for help).
JELD-WEN is also not liable for:
• Warp for any 3'6" wide by 8' 0" high by 1 3/4", or
smaller door slab, which does not exceed 1/4" in the
plane of the door slab itself; door slabs wider and/or
higher are not guaranteed for warp.
• Slight expansion or contraction due to varying
environmental conditions; slab movement (shrinkage
or swelling) of 1/4" or less due to temperature and
humidity, consult our Care & Maintenance documents
on how to work with this natural movement.
• Screen damage due to normal wear and tear, misuse,
abuse, or insect or animal activity.
• Discoloration or rusting of decorative metal accent
options, such as grilles, clavos, straps, etc.; discoloration
of wood sills provided by us.
• Slight imperfections or wavy distortions in the glass that
don’t impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
defect.
• Labor and materials for repainting or renishing
activities or the removal or disposal of defective
product(s); labor exceeding the time periods specied
above.
• Incidental or consequential damage. Some states/
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this may not
apply to you.