How to Guide

3/18
Product Guide
Interior and Exterior Doors (JPG013)
7
PROPER DOOR INSTALLATION - CONTINUED
Straight Side Jambs
Place level against inside of side
jamb. Look for gaps anywhere
between level and side jamb.
Repeat steps for other side jamb.
Frame/Panel Bow
Inspect interior and exterior frame
jambs, or stiles/rails of slab (not glass)
to determine if bowed.
1. Cut piece of string slightly longer
than height of frame or slab.
2. Pull tightly and stretch string
to upper and lower corners of
jambs, or, stiles or rails of slab.
Tapesecurely.
3. Look for gap between string and
frame or slab. If gap measures more
than 1/4" at any point, the slab
isbowed.
String
Gap
Frame/
Panel
TROUBLESHOOTING OPERATIONAL PROBLEMS
NOTE: Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Door will
notopen
Knob locked Make sure lock is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Slab damaged Repair or replace slab
Lockset damaged or broken Replace lockset
Strike plate loose or damaged Tighten if loose,replace if damaged
Improper installation Inspect installation
Door will
notclose
Threshold dirty or damaged Clean threshold then lubricate with silicone spray on cloth
Deadbolt in locked position Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/debris/shipping blocks
Strike plate loose or damaged Tighten if loose replace if damaged
Lock strike plate misaligned • Realign. Create new screw holes and chisel bore if necessary
• Make shoot bolt lock strikes ush to sill (double doors)
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Frame bowed Inspect Installation
Improper installation Inspect installation
Door swings
open by itself
Slab not plumb Inspect Installation
Hinge plates not ush with frame or slab Make hinge plates ush
Hinge screws not ush with hinge plates Ensure proper hinge placement; tighten screws
Uneven reveal
(gap) between
slab & frame
Slab(s) not aligned properly • Adjust threshold if adjustable
• Make hinge plates ush (hinged doors)
• Ensure proper hinge placement (hinged doors)
Improper installation Inspect installation
Door stuck shut Slab(s) misaligned Remove obstructions/shipping blocks
Slab painted to weatherstrip Un-stick painted-over weatherstrip