Warranty Guide
1
“JELD-WEN Products” shall refer to interior and exterior door slabs and systems marketed under the JELD-WEN brand name for use in
the United States and Canada. See our separate Export Warranty for applicable coverage on products used outside the United States
and Canada.
2
This warranty extends to the original owner (original owner means the contractor/dealer/distributor/purchaser and the initial owner of
the structure where the product is initially installed) and is not transferable. The original purchaser of this product acknowledges that
they have read this warranty, understand it and are bound by its terms and agrees to provide this warranty to the original owner of
the structure into which the product is installed. Should state or provincial law preclude no transferability, then the warranty period is
effective as applicable up to ve (5) years from the date of initial purchase for door slabs and systems and one (1) year from the date of
manufacture for the factory pre-nish.
3
“Skilled labor” refers to tasks where specialized technical knowledge, experience, methods or tools are required to properly identify,
diagnose and/or correct product-related problems.
© 2015, JELD-WEN, inc. | JELD-WEN, the JW icon, AuraLast, Aurora, FiberLast and Reliability for real life are trademarks of JELD-WEN,
inc., Oregon, USA.
Important Legal Information -- Please read this carefully. It affects your rights.
This Limited Warranty document sets forth our maximum liability for our products. We shall not be liable for special,
indirect, consequential, or incidental damages. Your sole and exclusive remedy with respect to any and all losses or
damages resulting from any cause whatsoever shall be as specied above. We make no other warranty or guarantee,
either express or implied, including implied warranties of merchantability and tness for a particular purpose to the
original purchaser or to any subsequent user of the Product, except as expressly contained herein. In the event state
or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall
be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in
the express warranty stated herein. This Limited Warranty document gives you specic legal rights, and you may
have other rights that vary from state/province to state/province.
Any dispute, controversy or claim arising out of or relating to this warranty, any alleged breach thereof, or the
use or sale of the products to which this warranty applies shall be resolved by mandatory and binding arbitration
administered by the American Arbitration Association in accordance with its commercial arbitration rules. Original
purchaser agrees that they may assert claims against JELD-WEN in their individual capacity only, and not as a plaintiff
or class member in any purported class action proceeding. Rejection of these dispute resolution provisions must be
sent to JELD-WEN at the address provided herein within thirty (30) days of original purchaser’s receipt of the Products
to which this warranty applies.
No distributor, dealer or representative of JELD-WEN has the authority to change, modify or expand this warranty. The original
purchaser of this Product acknowledges that they have read this warranty, understand it and are bound by its terms and agrees to
provide this warranty to the original owner of the structure into which the Product is installed.
Problems related to water and/or air inltration due •
to improper assembly; installation errors or aws in
building design and construction; installation must be
in strict conformance with the installation instructions
provided by the manufacturer of the door entry system.
Structural integrity issues or other problems caused by •
improper eld tting of the hardware, improper sizing
of the door slab, or other assembly problems.
Slight imperfections or wavy distortions in the glass that •
don’t impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
defect.
Screen damage due to normal wear and tear, misuse, •
abuse, or insect or animal activity.
Condensation or damage as a result of condensation •
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure; contact a heating/air
conditioning specialist for help).
Damage or poor product performance resulting from •
installation into a condition that exceeds product
design standards and/or certied performance
specications and/or does not comply with applicable
building codes.
Hardware, accessories or inserts that are not provided •
by us.
Discoloration or rusting of decorative metal accent •
options, such as grilles, clavos, straps, etc.; discoloration
of wood sills provided by us.
Cost for labor, removal or disposal of defective •
product(s), installation or nishing of the replacement
door or component.
Incidental or consequential damage. Some states/•
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this may not
apply to you.