Warranty Guide

• Normal wear and tear, including normal wear and tear
of weatherstrip; and natural weathering of surfaces.
Variations in the color or texture of wood or nish;
surface cracks that are less than 1/32” in width and/
or 2” in length; for knotty alder and juniper: surface
checks that are less than 1/8” in width and/or 5” in
length, and knot placement, quantity, or size.
• Normal wear and tear to hardware and naturally
occurring changes to hardware nishes (e.g., corrosion
or tarnishing).
• Misuse or abuse; failure to follow the care and
maintenance instructions.
• Alteration or modication of the Product (e.g. customer
applied peepholes, mail slots, security systems).
• Any cause beyond our reasonable control (e.g. re,
ood, earthquake, other acts of nature, and acts of
third parties outside of our control).
• Failure to provide an adequate overhang for exterior
doors; damage caused by extreme temperature buildup
where storm doors are present. For general guidelines,
see our “Appropriate Protection for Exterior Doors”
in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your
structure, consult your contractor or other building
professional.
• Improper installation not in conformance with JELD-
WEN installation instructions (note: see www.jeld-wen.
com for current installation instructions); operational
problems and problems related to water and/or air
inltration/leaking as a result of improper installation
or aws in building design or construction.
• Installation into a condition that exceeds product
design standards and/or certied performance
specications and/or is not in compliance with building
codes.
• Improper eld nishing of all surfaces (front and back)
and edges (top, bottom, and sides) of the door slab and
frame (See our Finishing Instructions at www.jeld-wen.
com/resources); variation or unsatisfactory results in
sheen or texture resulting from the eld application of
paint or any other nishing material.
• Bow or misalignment in the frame or jamb in which the
door slab is hung (if such is purchased from JELD-WEN
unmachined and not prehung).
• Wood decay for wood components other than
of AuraLast pine; and wood decay for any wood
WHAT THIS WARRANTY DOES NOT COVER
JELD-WEN manufactures and sells both individual door slabs and complete door systems. This warranty does not cover parts or
components (e.g., locksets, handles, etc.) not sold by JELD-WEN to the original owner. See your distributor or dealer regarding the
warranty on the entire door system and/or these other components.
JELD-WEN is not liable for damage, product failure or poor product performance due to:
If you have a problem with your JELD-WEN Door, immediately
upon discovery, contact the distributor or dealer from whom you
purchased our product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: [phone]
Email: [e-mail]
Web: www.jeld-wen.com/contact-us
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec, Canada GOS 2EO
Phone: [phone]
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
Email: [e-mail]
We can respond quickly and efciently if you provide the
following: a) date and location of purchase, or product
identication from the tag on the top edge of the slab, b) how to
contact you, c) the address where the product can be inspected,
and d) a description of the apparent problem and the product
(photographs are helpful).
What We Will Do
Upon receiving your notication, we will send out an
acknowledgement within three business days to the contact,
which you have provided. We will investigate your claim and
will begin to take appropriate action within 30 days after receipt
of notication. If your warranty claim is denied, we may charge
an inspection fee for an onsite inspection that is required or
requested by you.
If your claim is approved, and we choose to repair or replace
the product or a component of the product, the replacement
product/component will be provided in the same specication
as the original product or its nearest equivalent current product.
Replacement products, components and services are warranted
for the balance of the original product or service warranty, or 90
days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may
defer repairing or replacing the door slab for a period up to
12 months from the date of claim. It is not uncommon for a
temporary warp condition to occur as the door slab adjusts to
local humidity and temperature conditions. This deferral will not
be counted against the warranty period.
HOW TO GET ASSISTANCE
Product Purchase Date: _________________________
Order Number: ________________________________
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