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PRODUCT GUIDE

Wood Double-Hung Windows (JPG010)

INTRODUCTION

This guide contains procedures for common user serviceable repair

tasks found on wood and clad wood double-hung windows. If a

condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN Custom, Siteline, W-2500, W-3500 and W-4500 Series

windows as well as our historical products with the following

names: Pozzi, Caradco, Norco Siteline EX and Tradition Plus. For

help identifying your window model, refer to your product purchase

paperwork or call us for additional help.

Do-It-Yourself Technician

DOUBLE-HUNG WINDOW ANATOMY

Double-hung windows have two sashes, one upper and one lower,

where both sashes operate. An insect screen is mounted on the

exteriorside.

For questions, feel free to contact us by phone or email:

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

• Email: customerserviceagents@jeld-wen.com

TABLE OF CONTENTS

Precautions and Safety ...................................... 2

Needed Materials and Tools .................................. 2

Basic Operation and Optional Window Parts ..................... 2

Sash Removal and Installation ................................. 3

Hardware Replacement and Adjustment ........................ 4

Screw Hole Repair/Hardware Alignment ...................... 4

Lock Replacement ......................................... 5

Sash Lift Installation and Replacement ........................ 5

Jamb Liner Replacement and Adjustment ..................... 5

Pivot/Tilt Pin Replacement .................................. 5

Optional Window Opening Control Device Replacement ......... 6

Weatherstrip Replacement ................................. 6

Proper Window Installation .................................. 7

Troubleshooting Operational Problems ......................... 8

Glossary ................................................... 10

Lite

Side jamb

Sash lock

Check/Meeting

rail

Stile

Glazing/Glass

Upper

sash

Lower

sash

Head jamb

Top rail

Grille

Bottom rail

Sill

Opening

control

devices

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a competent and

licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance upon the information or advice

is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners. (12/15)

Summary of content (10 pages)

PAGE 1
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) This guide contains procedures for common user serviceable repair tasks found on wood and clad wood double-hung windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Custom, Siteline, W-2500, W-3500 and W-4500 Series windows as well as our historical products with the following names: Pozzi, Caradco, Norco Siteline EX and Tradition Plus.
PAGE 2
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PRECAUTIONS AND SAFETY • Follow all manufacturers’ instructions and labels. • Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. • Window insect screens are not security devices and will not prevent children, other people, or pets from falling through. • Use extra care when driving screws near glass unit to avoid breakage. • Use caution when tightening screws to avoid stripping the screw holes.
PAGE 3
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) SASH REMOVAL AND INSTALLATION NEW (REPLACEMENT) SASH INSPECTION AND PREPARATION 1. Inspect sash for proper size and type, and for any damage; do not install if damaged. 2. Paint and/or finish new sash upon delivery and let dry completely before installing hardware. 3. Remove hardware (lock, keeper, and handle) from old sash and transfer to new sash. Very Important! All hardware must be installed on new sash in exact positions as on the old sash.
PAGE 4
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) SASH REMOVAL AND INSTALLATION - CONTINUED SIDE LOAD WINDOWS Note! Carefully identify and label both sashes for later installation. The lower sash check rail has the lock, and the upper sash check rail has the keeper. Side Load Windows (manufactured Balance before 1983) 1. Open the sash at least half way. 2. Pull top of balance straight out of side jamb; turn 180° and rest pin on top of sash. 3.
PAGE 5
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) HARDWARE REPLACEMENT AND ADJUSTMENT - CONTINUED 4. Drill pilot holes with 1/16" drill bit at new marked screw hole positions no deeper than screw length. 5. Install hardware. 6. Test operation; if not operating properly, call us for assistance. LOCK REPLACEMENT The lock sits on the top rail of the lower sash and engages into the lock keeper (located on the bottom rail of the upper sash).
PAGE 6
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) HARDWARE REPLACEMENT AND ADJUSTMENT - CONTINUED OPTIONAL WINDOW OPENING CONTROL DEVICE REPLACEMENT 1. Unscrew and remove old opening control device and/or strike plate. 2. Install new part in the same orientation as the old part. 3. Verify device operates properly.
PAGE 7
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PROPER WINDOW INSTALLATION • Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. • These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 8
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS Place level against inside of side jamb. Look for gaps anywhere between level and side jamb. Repeat steps for other side jamb. Some Double-Hungs have adjustment screws located about half way up the balance. Turn screws in 1/4 turn increments until gap is less than 1/16". FRAME/PANEL BOW Inspect interior and exterior frame jambs, or stiles/rails of panel (not glass) to determine if bowed. 1.
PAGE 9
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Sash binds or drags Obstructions Remove obstructions/shipping blocks. Weatherstrip loose or damaged Reattach if loose, replace if damaged. Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged. Jamb liner misaligned or damaged Remove sash and examine jamb liner. Re-align or replace if damaged.
PAGE 10
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) GLOSSARY Balance The hardware in the side jamb of a single or double-hung window that is part of the system that allows the window to operate up and down. Balance Shoe/Clutch A part of the balance system into which the pivot bar/tilt pin is inserted or engaged. Cam Lock A single-point locking mechanism that uses a “cam” action to lock and to pull the window sash against the frame forming a tight weather seal; large windows may have more than one cam lock.