How to Guide

5
PRODUCT GUIDE
Wood Double-Hung Windows (JPG010)
HARDWARE REPLACEMENT AND ADJUSTMENT - CONTINUED
4. Drill pilot holes with 1/16" drill bit at new marked screw hole
positions no deeper than screw length.
5. Install hardware.
6. Test operation; if not operating properly, call us for assistance.
LOCK REPLACEMENT
The lock sits on the top rail of the lower sash and engages into the
lock keeper (located on the bottom rail of the upper sash). Operating
sashes must be unlocked and open, or removed, before attempting
lockremoval.
Removal
1. Unlock sash.
2. Unscrew and remove
old lock and keeper.
Installation
1. Install new lock
and keeper in the
sameplace.
2. Test operation.
3. If old lock and
keeper were aligned
correctly, the new lock and keeper should be aligned correctly
through the same screw holes. If not, see “Screw Hole Repair,” earlier
in this section.
SASH LIFT INSTALLATION/REPLACEMENT
1. Align sash lift handle
at center of interior
bottom rail face 1/8"
above sill stop.
2. Mark screw holes.
3. Drill marked pilot
holes no deeper than
screw length.
4. Position sash lift and
drive screws.
JAMB LINER REPLACEMENT AND ADJUSTMENT
Jamb liners are vinyl components located in the side jambs that house
the balance system of the window. If your sash is not opening or closing
properly, you may need to replace the jamb liner. For help determining
whether or not you need to replace your jamb liner, refer to the
Troubleshooting Section, or contact us or your dealer.
Removal
Warning! Remove sash from at least 8" above sill to make sure
balance system tension is released enough to avoid injury during jamb
linerremoval.
1. Remove both sashes.
2. If necessary, score
head stop, then
remove with
puttyknife.
3. For windows with
concealed jamb liners
(EPIC series double-
hung manufactured
after 2009), remove
the side stops
before removing the
jambliner.
Lock
Lock
Lower
sash
Keeper
4. Gently pry the lower end of the jamb liner with a putty knife starting
at the bottom of the exterior edge until it comes out of the track.
5. With both hands, grip jamb liner at the bottom on both sides;
squeeze and pull upward to remove.
Installation
1. Using both hands,
position jamb liner
ush to head jamb.
Firmly press exterior
side (interior for
premium windows)
of jamb liner into
side jamb, then
t into remaining
sidejamb.
2. Reinstall side stops
for concealed jambliners.
3. Reinstall head stop gently with hammer (if applicable).
4. Reinstall both sashes.
ADJUST BALANCE TENSION (IF APPLICABLE).
1. Remove sashes.
2. Locate tension
adjusters in jamb
liners on both sides.
3. Adjust with an Allen
wrench; clockwise
to add tension,
counterclockwise
to release tension.
Adjust each
sideevenly.
4. Test operation. If not
operating properly,
reinstall. If not successful, call us for recommendations.
PIVOT PIN/CAM PIVOT/TILT PIN REPLACEMENT
Depending on the specic type of window you have, pin styles may
vary slightly from the illustrations. These pins are located at the bottom
corners of each sash.
1. Remove sash.
2. Locate pins at sash
corners. Note the
position of the pin
before removing
it. Operational
problems may
occur if new pin is
not installed in the
sameposition.
3. Unscrew and
removepin.
4. For Torx pin, use a Torx socket wrench or vise grips, unscrew
andremove.
5. For older pins, locate nail and/or screw and remove (some versions
have a screw and some have a nail and screw).
6. Install new pin.
7. Replace sash and test operation. If not operating properly, remove
and reinstall.