Operating Guide

PRODUCT GUIDE
Wood Double-Hung Windows (JPG010)
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PROPER WINDOW INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS
STRAIGHT SIDE JAMBS
Place level against
JOTJEFPGTJEFKBNC
Look for gaps
anywhere between
MFWFMBOETJEFKBNC
Repeat steps for other
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Double-Hungs have
BEKVTUNFOUTDSFXT
located about half
way up the balance.
Turn screws in 1/4 turn
increments until gap is
MFTTUIBO
FRAME/PANEL BOW
Inspect interior and
FYUFSJPSGSBNFKBNCT
or stiles/rails of
panel (not glass) to
determine if bowed.
1. Cut piece of string
slightly longer than
height of frame or
panel.
2. Pull tightly and
stretch string to
upper and lower
DPSOFSTPGKBNCT
or, stiles or rails of
panel. Tape securely.
-PPLGPSHBQCFUXFFOTUSJOHBOEGSBNFPSQBOFM*GHBQNFBTVSFT
NPSFUIBOBUBOZQPJOUUIFQBOFMJTCPXFE
String
Gap
Frame/
Panel
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Sash is stuck, nished or painted shut to the
frame or weatherstrip.
t(SJQTBTIBOEHFOUMZTIBLFUPMPPTFO
If these solutions do not solve the problem:
t$BSFGVMMZTDPSFBMPOHQBJOUMJOFXJUIVUJMJUZLOJGF
After sash is loose, if necessary, clean weatherstrip with small amount denatured
alcohol (do not use on fuzzy weatherstrip).
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Pivot pins damaged, misaligned, or missing Re-align and/or replace if damaged or missing
Jamb liner damaged or broken 3FNPWFTBTIBOEFYBNJOFKBNCMJOFSGPSEBNBHF3FQMBDFJGEBNBHFE
There could be overshot trim nails in the
balance.
Remove and re-nail overshot trim nails.
Improper installation Inspect installation
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.