Operating Guide

PRODUCT GUIDE
Wood Double-Hung Windows (JPG010)
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PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Pivot pins may not be properly engaged in the
balance system
Remove and reinstall sash. Make sure pins are engaged properly.
Keeper loose or damaged Reattach If loose, replace if damaged
Lock latch misaligned or damaged "EKVTUJGNJTBMJHOFESFQMBDFJGEBNBHFE
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Jamb liner damaged 3FNPWFTBTIBOEFYBNJOFKBNCMJOFSGPSEBNBHF3FQMBDFJGEBNBHFE
Pivot pins damaged or misaligned Replace if damaged or re-align
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or damaged
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Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
call us for assistance
Improper installation Inspect installation
Sash binds or
drags
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Jamb liner misaligned or damaged 3FNPWFTBTIBOEFYBNJOFKBNCMJOFS3FBMJHOPSSFQMBDFJGEBNBHFE
Pivot pins misaligned or damaged Replace if damaged or re-align
Balance or clutch misaligned or damaged 3FQMBDFCBMBODFKBNCMJOFS
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
call us for assistance
Improper installation Inspect installation
Sash will not
stay up or
down
Cam pivots (pivot pins) disengaged or damaged Remove and reinstall sash. Replace cam pivots/pivot pins if damaged.
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Jamb liner damaged Remove sash and examine Jamb liner for damage. Replace if damaged.
The Jamb liner could contain the wrong spring Replace Jamb liner
Improper installation Inspect installation
Sash appears
crooked in
frame
Obstructions Remove obstructions/shipping blocks
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
Improper installation Inspect installation
The window
surface fogs
up
Condensation.
See also our condensation document
at: http://www.jeld-wen.com/_pdf/JGI012.pdf
If condensation is on an interior surface:
Raise the average temperature of the house one or two degrees and do not t
block vents.
Vent all appliances to the outdoors and run exhaust fans.t
Open window blinds for air circulation.t
Turn humidiers down as the temperature gets colder (unless used for medical t
purposes).
If condensation is on an exterior surface:
Close window coverings to reduce cooling of the glass surface by air-t
conditioning.
Remove or trim shrubbery close to windows to promote air circulation.t
If condensation is between glass panes:
Seal failure. Replace either the insulating glass assembly or the entire sash. This t
determination should be made by a service representative.