Operating Guide

PRODUCT GUIDE
Wood Casement & Awning Windows (JPG009)

PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Hardware dirty and needs lubrication Clean and lubricate hardware.
Operator arm loose Reattach operator arm.
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Weatherstrip loose or damaged Reattach If loose, replace if damaged.
Hinge track screws loose or missing Hand-tighten screws if loose. Replace if missing.
Hinge loose or damaged Hand-tighten screws if loose. Replace if damaged.
Keeper loose or damaged Reattach If loose, replace if damaged
Lock latch misaligned or damaged "EKVTUJGNJTBMJHOFESFQMBDFJGEBNBHFE
Improper installation Inspect installation
Sash binds or
drags
Obstructions Remove obstructions/shipping blocks
Operator arm/hinge bent Disconnect and straighten.
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does not t square or ush in the frame)
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hardware.
Weatherstrip loose or damaged Reattach if loose, replace if damaged.
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
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does not t square or ush in the frame)
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hardware.
Improper installation Inspect installation
Sash appears
crooked in
frame
Obstructions Remove obstructions/shipping blocks
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hardware.
Improper installation Inspect installation
The window
surface fogs
up
Condensation. See also our condensation
document at: www.jeld-wen.com/resources for
more information.
If condensation is on an interior surface:
Raise the average temperature of the house one or two degrees and do not t
block vents.
Vent all appliances to the outdoors and run exhaust fans.t
Open window blinds for air circulation.t
Turn humidiers down as the temperature gets colder (unless used for medical t
purposes).
If condensation is on an exterior surface:
Close window coverings to reduce cooling of the glass surface by air-conditioning.t
Remove or trim shrubbery close to windows to promote air circulation.t
If condensation is between glass panes:
Seal failure. Replace either the insulating glass assembly or the entire sash. This t
determination should be made by a service representative.
Water leaks
through the
window
Weatherstrip damaged or missing Reattach If loose, replace if damaged.
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4BTIEBNBHFEPSMPPTFBUKPJOUT Replace sash.
Metal
cladding is
dull (clad
wood only)
Cladding is dirty or oxidized. See the product
care and maintenance guide at www.jeld-wen.
com/resources for more information.
Rinse with water from bottom to top to bottom to prevent dirty run-down and t
streaking. If needed, use a soft bristle brush while rinsing.
Air or wipe dry with chamois or soft, lint-free, dry cloth.t