Warranty Guide

JELD-WEN is not liable for:
Normal wear and tear, including normal wear and t
tear of weatherstrip; natural weathering of surfaces.
Variance in color or texture of natural wood parts,
and natural tarnishing of copper cladding are not
considered defects.
Normal wear and tear to hardware and naturally t
occurring changes to hardware nishes (e.g., corrosion
or tarnishing).
Damage caused by chemicals (e.g. brick wash) or a harsh t
environment (e.g. salt spray or airborne pollutants)
unless otherwise stated above.
Product failure due to misuse or abuse; damage caused t
by failure to properly nish and provide maintenance,
by alteration or modication to the window (e.g.
customer applied tints or lms, paint nishes, security
systems), or as a result of any cause beyond the control
of JELD-WEN (e.g. re, ood, earthquake, other acts of
nature, and acts of third parties outside of our control).
Failure to provide an adequate overhang for berglass t
doors; damage caused by extreme temperature buildup
where storm doors are present. For general guidelines,
see our “Appropriate Protection for Exterior Doors”
in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your
structure, consult your contractor or other building
professional.
Slight expansion or contraction due to varying t
environmental conditions; slab movement (shrinkage
or swelling) of 1/4" or less due to temperature and
humidity, consult the Homeowner’s Manual on how to
work with this natural movement.
Glass breakage (except spontaneous breakage as t
covered above).
Slight imperfections or wavy distortions in the glass that t
don’t impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
defect.
Improper installation not in conformance with JELD-t
WEN installation instructions (note: see www.jeld-wen.
com for current installation instructions); operational
problems and problems related to water and/or air
inltration/leaking as a result of improper installation
or aws in building design or construction.
Damage or poor product performance resulting from t
installation into a condition that exceeds product
design standards and/or certied performance
specications and/or is not in compliance with building
codes.
Damage caused by extreme articial temperature t
buildup or exposure (e.g., where storm doors/windows
are present).
WHAT THIS WARRANTY DOES NOT COVER
If you have a problem with your JELD-WEN product, contact the
dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Wood/Metal Clad Wood Warranty Claims
 10#PY,MBNBUI'BMMT03
1IPOF +8)FMQ6
'BY 
Email: [e-mail]
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec, Canada GOS 2EO
1IPOF 
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
 8JOOJQFH.BOJUPCB$BOBEB3,)
1IPOF 
  
'BY 
Email: [e-mail]
We can respond quickly and efciently if you provide the
following: a) product identication (from the original order/
invoice, spacer code, permanent label, or the window
identication number found on corner of glass, or product
identication from the tag on the top edge of the slab), b)
how to contact you, c) the address where the product can be
inspected, and d) a description of the apparent problem and the
product (photographs are helpful).
What We Will Do
Upon receiving your notication, we will send out an
acknowledgement, usually within three business days. We will
investigate your claim and will begin to take appropriate action
within 30 days after notication. If it is determined that the
Product does not have a defect covered by the labor warranty,
we may charge an inspection fee for any onsite inspection that is
required or requested by you. Because manufacturing materials
and techniques can change, replacement part(s) may not be
an aesthetic match to the original. Replacement components/
products are warranted for the balance of the original product
warranty or 90 days, whichever is longer. If we determine we are
unable to provide replacement parts and repair is not practicable
or cannot be made timely, then we will refund the unit/
component purchase price.
If the claimed nonconformity is warp of a door slab, we may
defer repairing or replacing the door slab for a period up to
twelve (12) months from the date of claim. It is not uncommon
for a temporary warp condition to occur as the door slab adjusts
to local humidity and temperature conditions. This deferral will
not be counted against the warranty period.
HOW TO GET ASSISTANCE
Product Purchase Date: _________________________
Order Number: ________________________________