Operating Guide

PRODUCT GUIDE
Vinyl Casement & Awning Windows (JPG005)

PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash binds or
drags
Hinge track dirty Clean sill track then lubricate with silicone spray on cloth. Clean and lubricate
hinge track.
Obstructions Remove obstructions/shipping blocks
Operator arm/hinge bent Disconnect and straighten.
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Weatherstrip loose or damaged Reattach if loose, replace if damaged.
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
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Improper installation Inspect installation
Sash appears
crooked in
frame
Obstructions Remove obstructions/shipping blocks
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Improper installation Inspect installation
The window
surface fogs
up
Condensation. See also our condensation document
at: http://www.jeld-wen.com/_pdf/JGI012.pdf
If condensation is on an interior surface:
Raise the average temperature of the house one or two degrees and do not t
block vents.
Vent all appliances to the outdoors and run exhaust fans.t
Open window blinds for air circulation.t
Turn humidiers down as the temperature gets colder (unless used for medical t
purposes).
If condensation is on an exterior surface:
Close window coverings to reduce cooling of the glass surface by air-t
conditioning.
Remove or trim shrubbery close to windows to promote air circulation.t
If condensation is between glass panes:
Seal failure. Replace either the insulating glass assembly or the entire sash. This t
determination should be made by a service representative.
Water leaks
through the
window
Clogged weep system Clean sill track with vacuum or damp cloth and pour small amount of water into
interior sill track. If water doesn’t drain out, inspect the exterior and clear any
blockage. If not blocked, insert thin wire into weep hole (do not insert wire if the
weep system has an exterior crevice).
Repeat until water runs through weep hole.
Weatherstrip damaged or missing Reattach If loose, replace if damaged
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