User Guide

JELD-WEN
®
Products
1
are designed to create lasting value for
your home. This warranty is effective for JELD-WEN products
manufactured on or after July 1, 2010 and distributed by
the Lowe's
®
. Separate warranties apply for our garage door
collections. Any previous warranties will continue to apply
to products manufactured by JELD-WEN prior to this date.
For additional information, including care and maintenance
informatio
n, please contact us.
What This Warranty COVERS
We warrant to the original owner
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that if your JELD-WEN Product
exhibits a defect in material or workmanship within the time
our option, repair, replace or refund the purchase price of the
Product or component part.
Limited Lifetime Warranty on Premium Steel Door Systems: We
warrant our Premium steel door slabs and systems (including
door panel, frame, hinges, and, if present, adjustable threshold
as purchased) for ten (10) years. If our product is proven
ten (10) years, we will at our option
either repair or replace the defective system or component. If
ten (10)
years, we will offer for purchase a replacement door system or
component for 40% off the current JELD-WEN list price.
Five Year Limited Warranty on Utility Steel Door Systems: We
warrant each Utility steel door slab and system (including door
panel, frame, hinges, and if present, adjustable threshold as
purchased) for years.
Limited Lifetime Warranty on Fiberglass Door Systems: We
panel, frame, hinges, and, if present, adjustable threshold as
purchased) for as long as you own and occupy your residence.
Wood Doors: We warrant our wood door slabs for
years; frames are warranted for one (1) year from the date of
purchase.
Interior Doors: We warrant our interior door slabs for
years; frames are warranted for one (1) year from the date of
purchase.
on our doors against peeling, checking, or cracking for one
(1) year from the date of initial purchase. Should the factory
current owner. (Note: this coverage applies to factory-applied
AuraLast
®
Protection for Door Frames: Our AuraLast pine door
frame components will be free from wood cellular structure
failure (often referred to as “wood cellular breakdown”)
caused by decay and/or termites for as long as the original
consumer owns the home in which the AuraLast wood frames
are originally installed. Warranty coverage outside Canada,
the contiguous 48 states and Alaska is contingent upon
approval from the JELD-WEN Customer Care Department.
Please contact us.
Transferability
In the event you sell your residence/building or it becomes
occupied by other than the original owner, the warranty is the
lesser of years from the date of manufacture or the
period indicated above.
How to Get Assistance
If you have a problem with your JELD-WEN exterior door product,
immediately upon discovery contact the store from whom you
purchased our product or contact us directly:
Mail: JELD-WEN Customer Service
Attn: Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: [phone]
Email: [e-mail]
following: a) date and location of purchase, b) copy of your sales
receipt, c) how to contact you, d) the address where the product
can be inspected, and e) a description of the apparent problem
and the product (photographs are helpful).
What We Will Do
acknowledgement within three business days to the contact,
which you have provided. We will investigate your claim and will
begin to take appropriate action within 30 days after receipt of
a defect covered by the warranty, we may charge an inspection
fee for an onsite inspection that is required or requested by you.
If it is determined that there is in fact a defect we will, repair the
product, ship a replacement product to the distributor or person
sold to the distributor, or refund the original purchase price paid
to us. Replacement components/products are warranted for the
balance of the original product warranty or 90 days, whichever
is longer.
If the claimed nonconformity is warp of a door slab, we may defer
repairing or replacing the door slab for a period up to 12 months
from the date of claim. It is not uncommon for a temporary warp
condition to occur as
the door slab adjusts to local humidity and
temperature conditions. This deferral will not be counted against
the warranty period.
What This Warranty Does NOT Cover
JELD-WEN manufactures and sells both individual door slabs
and complete door systems. This warranty does not cover parts
or components (e.g., locksets, handles, etc.) not provided by
JELD-WEN. See your distributor or dealer regarding the warranty
on the entire door system and/or these other components.
We are not liable for:
Normal wear and tear, and natural weathering of surfaces, •
including normal wear and tear of weatherstrip. Exception:
normal wear and tear of weatherstrip on the adjustable
threshold will be covered for one year.
Problems due to misuse or abuse; failure to follow the care and •
maintenance instructions; or as a result of any cause beyond
of nature, and acts of third parties outside of our control).
•
and back) and edges (top, bottom, and sides) of the door
slab and frame; variation or unsatisfactory results in sheen
Failure to provide an adequate overhang; damage caused •
by extreme temperature buildup where storm doors are
present. For general guidelines, see our “Appropriate
Protection for Exterior Doors” in our product literature
pertaining to your structure, consult your contractor or other
building professional.
Warp for any 3'6" wide by 8' 0" high by 1 3/4", or smaller door •
slab, which does not exceed 1/4" in the plane of the door slab
itself; door slabs wider and/or higher are not guaranteed for
warp.
JELD-WEN
®
INTERIOR AND EXTERIOR DOOR SLAB AND SYSTEM
LIMITED WARRANTY FOR LOWE'S
OUR WARRANTY TO YOU...
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J E L D - W E N W I N D O WS & D O O R S