Specification

PRODUCT GUIDE
Interior & Exterior Doors (JPG013)
7
PROPER DOOR INSTALLATION - CONTINUED
STRAIGHT SIDE JAMBS
Place level against
inside of side jamb.
Look for gaps
anywhere between
level and side jamb.
Repeat steps for other
side jamb.
FRAME/SLAB BOW
Inspect interior
and exterior frame
jambs, or stiles/rails
of slab (not glass) to
determine if bowed.
1. Cut piece of string
slightly longer than
height of frame or
slab.
2. Pull tightly and
stretch string to
upper and lower
corners of jambs, or,
stiles or rails of slab.
Tape securely.
3. Look for gap between string and frame or slab. If gap measures more
than1/4"atanypoint,theslabisbowed.
String
Gap
Frame/
Slab
TROUBLESHOOTING OPERATIONAL PROBLEMS
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Door will not
open
Knob locked Make sure lock is in unlocked position, try again.
Obstructions Remove obstructions/shipping blocks
Slab damaged Repair or replace slab
Lockset damaged or broken Replace lockset
Strike plate loose or damaged Tighten if loose. Replace if damaged.
Improper installation Inspect installation
Door will not
close
Sill track dirty Clean sill track then lubricate with silicone spray on cloth. Clean and lubricate
hinge track.
Deadbolt in locked position Make sure lock latch is in unlocked position. Try again.
Obstructions Remove obstructions/debris/shipping blocks.
Strike plate loose or damaged Tighten if loose. Replace if damaged.
Lock strike plate misaligned Realign. Create new screw holes and chisel bore if necessary.•
Make shoot bolt lock strikes ush to sill (double doors)•
Weatherstrip loose or damaged Reattach If loose, replace if damaged.
Frame bowed Inspect Installation
Improper installation Inspect installation
Door swings
open by itself
Slab not plumb Inspect Installation
Hinge plates not ush with frame or slab Make hinge plates ush
Hinge screws not ush with hinge plates Ensure proper hinge placement; tighten screws
Uneven reveal
(gap) between
slab & frame
Slab(s) not aligned properly •Adjustthresholdifadjustable
•Makehingeplatesush(hingeddoors)
•Ensureproperhingeplacement(hingeddoors)
Improper installation Inspect installation
Door stuck
shut
Slab(s) misaligned Remove obstructions/shipping blocks
Slab painted to weatherstrip Un-stick painted-over weatherstrip