Smart Appliances Guide

CONNECTIVITY
Connected Smart Appliances - Gen III
n
2-13
Troubleshooting Connectivity
Connecon Status Control Panel Indicator Lights
Appliance is not connected • WiFi icon is OFF
• Smart Grid icons are OFF
Appliance is aempng to connect to home WiFi router • WiFi icon is blinking slowly
Appliance is connected to home WiFi router, but Whirlpool™
app or Smart Grid funcons do not work
• WiFi icon is ON
• Blue Smart Grid icon is blinking slowly
Appliance is connected to home WiFi router, and the
Whirlpool™ app works
• WiFi icon is ON
• Smart Grid icon is either ON or OFF — it is not blinking
If you experience Possible Causes Soluon
Appliance is not
connected to home
WiFi router (WiFi icon
is OFF)
The appliance may be in standby
mode.
Touch the POWER buon on the appliance and observe
indicators. All indicator lights are o when in standby mode.
The appliance has never been
connected to the home WiFi router.
See “Connecvity Setup” secon.
The appliance has been connected
to the home WiFi router, but
appliance WiFi is OFF.
Press “Connect”. The WiFi icon should blink while connecng
(this may take up to 2 minutes).
Lost connecon to home WiFi
router.
Verify the router on and working with other computers or
devices in the home that have access to the Internet.
Weak signal strength or signal
interference between the appliance
and router.
Is it possible to place the wireless router closer to the
appliance? It may be necessary for the consumer to install a
WiFi range extender.
WiFi icon does not light
at all aer pressing the
Connect buon
Something may be wrong with the
appliance.
Unplug or disconnect appliance power for 60 seconds. Return
power and repeat the WiFi connect process.
Verify that the appliance operates correctly except for not
being able to connect.
Appliance is connected
to home WiFi router,
but Whirlpool™ app or
Smart Grid funcons
do not work
Smart Grid features on the
appliance may be OFF.
Check that Smart Grid feature is on—verify that blue or
amber Smart Grid indicator is on connuously.
Touch “Connect” to turn Smart Grid feature on.
Connecon to the Whirlpool™ app
and Smart Grid service may be
unavailable.
Check if the blue Smart Grid indicator is blinking.
User account has not been properly
set up, or the appliance has not
been registered in an account.
See “Connecvity Setup” secon or the Whirlpool™ app
directly for account setup and appliance registraon
instrucons.
Appliance must be registered with user account in the app?
Have the customer verify correct e-mail address, mobile
number, and nocaon preferences.
Appliance is not
connected AND
appliance is not
broadcasng a
“Hotspot” ID
The appliance WiFi module radio
may not be inialized to transmit.
Reset WiFi module by removing power from appliance for
60 seconds. Return power and have the customer repeat the
WiFi connect process.