Smart Appliances Guide

DIAGNOSTICS & TROUBLESHOOTING
Connected Smart Appliances - Gen III
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4-3
Troubleshooting Guide (continued)
Troubleshoong Guide (connued)
The Smart Delay indicator is ON. 1. The Smart Grid feature is on and the power grid is at Peak Energy
Demand. Appliance operaon will be altered or delayed from starng
to save energy. Press the CONNECT buon to override the Smart Grid
event.
2. Smart Delay has been acvated within the Whirlpool App (Delay
Start).
The Smart Delay indicator is blinking
momentarily.
Pressing the START buon and trying to start a cycle during a Smart Grid
event (Peak Energy Demand) will cause the Smart Delay indicator to blink
momentarily.
UNABLE TO CONNECT APPLIANCE TO WIRELESS ROUTER
Complaint / Issue Cause / Check
Not able to connect Smart Appliance.
Not able to "Add Appliance” from Whirlpool App.
The consumer has downloaded and installed Whirlpool™ app and
successfully setup their account, but is unable to "Add Appliance" from
the Sengs Menu.
1. Recycle power to the appliance. Unplug the appliance or disconnect
power. Wait 60 seconds, then return power to the appliance. Repeat
the connecvity process.
2. Is this the rst connected appliance or does the consumer have
others? If this is the rst appliance, review connecvity instrucons in
“Secon 2 – Connecvity”.
3. Is the consumer connected to the Internet aer installing wireless
router—can they access the Internet on their home computer, laptop,
or tablet (ex. Google.com)? If no, the problem is with the consumer’s
home network. If yes, try to connect the appliance again.
4. Does the consumer have a wireless router—can they use WiFi devices
in their home to access the Internet (ex. Google.com on laptop, tablet
or smartphone)?
5. Have the consumer verify their wireless router and modem are ON.
6. Does the consumer have the correct wireless router? If using the WPS
method, the wireless router must support the WPS-2 standard.
7. If using the WPS method, did the consumer push the WPS buon of
wireless router rst, and then the appliance within two minutes? Is
WPS enabled on the router?
8. The router must support WPA-2 security. Does the consumer have
the wireless router security enabled? When the consumer setup
their router, did they pick a security code - if not, refer them to their
router’s user instrucons and have them setup their security code.
IMPORTANT: Changing the security code could disable all Internet
connecons.
9. Is appliance out of range of wireless router? Check the following:
- Does the customer have a laptop, tablet, or other mobile device -
can they use this for range tesng?
- Can the consumer take their laptop, tablet, or other mobile device
to where the appliance is - to see that it can sll communicate at this
range from their router.
- Can the laptop, tablet, or other mobile device sll talk to the
Internet (google.com)? Try a new website to test for connecvity (not
a recent page that may have been cached on their browser).
- Go to the “Wireless Network Status” and check how many bars are
present.
- If laptop, tablet, or other mobile device cannot communicate at this
range, can it communicate moving closer to the router?
- Can the consumer move the wireless router closer to the appliance
by lengthening the wire between the router and the Cable, Satellite,
or DSL modem box?