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Smart Appliances Guide

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DIAGNOSTICS & TROUBLESHOOTING
Connected Smart Appliances - Gen III
n
4-5
Troubleshooting Guide (continued)
Troubleshoong Guide (connued)
FAULT CODES ARE NOT AVAILABLE ON WHIRLPOOL APP
Complaint / Issue Cause / Check
Fault codes are not available on Whirlpool app 1. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their nocaons are set to ON.
2. Smart Grid feature is temporarily disabled. The Smart Grid funcon
can be turned o for the current cycle by pressing the CONNECT
buon briey (WiFi icon will also be o). Press CONNECT buon again
to reacvate Smart Grid features.
3. The WiFi has been turned o. This occurs when the CONNECT
buon is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT buon once
and the appliance will reconnect to the router.
4. The Appliance has been disconnected. This occurs when the
CONNECT buon is pressed and held for more than 15-20 seconds.
The appliance must be re-connected to the wireless router or access
point.
5. The appliance is not receiving a signal from the wireless router. Press
the CONNECT buon; if an error tone sounds, the router may not be
on or connected to the Internet.
Out-dated version of Whirlpool™ app Is the appliance running the latest version of the Whirlpool™ app?
REMOTE APP NO LONGER DISPLAYS ODOMETER, CYCLE, ACCESSORY, OR STATUS NOTIFICATIONS
Complaint / Issue Cause / Check
Remote apps no longer display informaon from
their Smart Appliance.
1. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their nocaons are set to ON.
2. Smart Grid feature is temporarily disabled. The Smart Grid funcon
can be turned o for the current cycle by pressing the CONNECT
buon briey (WiFi icon will also be o). Press CONNECT buon again
to reacvate Smart Grid features.
3. The WiFi has been turned o. This occurs when the CONNECT
buon is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT buon once
and the appliance will reconnect to the router.
4. The Appliance has been disconnected. This occurs when the
CONNECT buon is pressed and held for more than 15-20 seconds.
The appliance must be re-connected to the wireless router or access
point.
5. The appliance is not receiving a signal from the wireless router. Press
the CONNECT buon; if an error tone sounds, the router may not be
on or connected to the Internet.
Out-dated version of Whirlpool™ app Is the appliance running the latest version of the Whirlpool™ app?