Smart Appliances Guide

4-10
n
Connected Smart Appliances - Gen III
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting
If Appliance Is Not Connected (WiFi Icon is OFF)
1. Press POWER buon to ensure the appliance is not in
standby mode. All indicator lights are o when in standby,
so make sure they are on by pressing the POWER buon.
If WiFi icon is sll o, go to step 2.
2. Potenal reasons for not being connected:
¾ Appliance has never been connected to the home
router. (Refer to Secon 2: “Connecvity” in this job
aid.)
¾ The WiFi connecon has been turned o. This is done
by pressing the CONNECT buon connuously for over
7 seconds, but for less than 15 seconds. (See secon
“Turning WiFi Back On” below.)
¾ The appliance has been disconnected. This is done by
pressing the CONNECT buon connuously for greater
than 15 seconds. The eect is the same as if the
appliance has never been connected.
¾ Signal strength problem (locaon of router relave
to appliance or excessive interference noise).
NOTE: Use the WiFi Sengs on your mobile device to
check signal strength of router. If signal strength is very
low, the customer has 3 choices: move router closer to
appliance; move appliance closer to router; or add a
wireless extender.
¾ Problem with the router.
¾ Problem with the appliance.
Turning WiFi Back On
(Refer to Figure 3 above.)
If the appliance has already been connected and the WiFi
icon (C) and Smart Grid indicators (B) are o, WiFi might have
been turned o (holding the CONNECT buon between 7 and
15 seconds will disable the appliance’s WiFi connecvity). To
turn the WiFi back on, press the POWER buon to turn on the
appliance, then press the CONNECT buon (A). The WiFi icon
(C) on the appliance control panel will blink once every second
while the appliance reconnects to the router. This can take up
to 2 minutes. If the connecon is successful, the WiFi icon (C)
will come on and remain lit. If the appliance and the router fail
to connect aer 2 minutes elapses, the WiFi icon (C) will blink
rapidly (at 3 Hz) and then turn o.
If Appliance is Connected to Home Router
(WiFi Icon Is On), but Mobile App or Smart Grid
Functions Do Not Work
1. Determine if the appliance is connected to the Whirlpool
Integrated Service Environment (WISE). This is the
external network connecon that is made via the Internet.
This connecon has to be made in order for the Mobile
App and Smart Grid funcons to work.
¾ Is either Smart Grid icon on connuously? If yes, the
appliance is connected to WISE.
¾ If they are o, press the CONNECT buon to turn the
Smart Grid feature on.
¾ If the blue Smart Grid icon is blinking, the appliance is
not connected to the WISE network. The appliance is
behaving properly.
¾ Has the consumer’s mobile app ever worked? If not,
the product registraon and claiming steps have
not been completed properly. Refer to Secon 2:
“Connecvity” of this job aid.
¾ Can the consumer access the Internet on their home
computer(s)?
• If no, have the consumer contact their Internet
service provider.
• If yes, have the consumer go through the
registraon and claiming process again, as described
in Secon 2: “Connecvity.”
Troubleshooting Failure of Appliance to Connect to
Router
1. Unplug the appliance or disconnect power. Wait 60
seconds, then return power to the appliance. Repeat the
connecvity process. If unsuccessful, go to step 2.
2. During the connecvity process, does the WiFi Module
LED blink? (Refer to WiFi Module Diagnoscs on page 4-15
& 16..
¾ If yes, the problem resides with the home network.
¾ If no, the problem resides with the appliance. (Refer
to “Troubleshoong the Smart Appliance–Not Able to
Make Connecon to Home Router.”)
Troubleshoong Connecon Status
'HF(67_5(/($6('
,QVRPH(XURSHDQIDFWRULHVWKHOHWWHU:RIWKHSDUWFRGHPHQWLRQHGKHUHLQZLOOEHDXWRPDWLFDOO\
UHSODFHGE\WKHQXPEHUHJ:EHFRPHV
A
B
C
Figure 3 - Example Smart User Interface
A: Connect Button B: Smart Grid Indicators C: WiFi Indicator