Smart Appliances Guide

DIAGNOSTICS & TROUBLESHOOTING
Connected Smart Appliances - Gen III
n
4-11
Troubleshooting the Smart Appliance –
Not Able to Make Connection to Home Router
1. If the WiFi icon does not light at all aer pressing the
CONNECT buon, verify that the appliance has power. Be
sure the appliance has been turned ON by pressing the
POWER buon before pressing the CONNECT buon to
iniate connecon.
¾ If, aer pressing the CONNECT buon, the WiFi icon
does not light up or starts to blink, go to step 2.
¾ If it does come on or starts to blink, the appliance is
operang properly and the problem is with the home
network.
2. Unplug the appliance or disconnect power. Wait 60
seconds, then return power to the appliance. Repeat the
connecon process. If unsuccessful, go to step 3.
3. Does the appliance operate correctly except for not being
able to connect? The connected appliance is designed so
that it will be completely funconal when not connected.
If there are other problems with the appliance, x those
rst before going to step 4.
4. Test that WiFi Module and User Interface (UI) are able to
communicate. Upon power up, all the control boards send
their soware version numbers to the UI via the internal
communicaon bus (WIDE/WIN). Checking the Soware
Version numbers via the Service Diagnosc Mode is a way
to check if this communicaon is occurring. The following
instrucons will determine if the UI and WiFi module are
communicang:
¾ Enter Service Diagnosc Mode (refer to tech sheet).
¾ Enter the Soware Version Display (refer to tech sheet).
• If the UI displays a soware version number for all of
the soware versions, the UI is communicang with
all of the control modules.
• The WiFi module soware version number uses
“n” label. If “n--” appears (two dashes instead
of a number), the UI and WiFi module are not
communicang.
If all of the soware version codes are “--”, the issue
is with the UI or wire harness connecon to the UI. If
this occurs, error code F6E2 should also appear.
If only the WiFi module is showing the “--” soware
version, the issue is either the harness or the WiFi
module.
Troubleshooting
5. Inspect the WiFi module and wiring: (see Figure 4)
¾ Unplug appliance or disconnect power.
¾ Remove console or control to expose the WiFi module
and wiring.
Figure 4
¾ Verify that the connector is inserted all the way into
the WiFi module.
¾ Plug in appliance or reconnect power and allow a
minute for the appliance to inialize.
¾ Is the WiFi module status LED on or ashing?
• If the light is green, the WiFi module has made
connecon to the home network or is trying to
connect (see “Status Light for WiFi Module” table,
page 4-15). This means the WiFi module is working
properly.
• If the light is o or blinking an amber color, press the
CONNECT buon to start the connecvity process.
If the status LED is sll o, check the wiring
again before replacing the WiFi module. Follow
“Replacement Procedure – WiFi Module,” page 4-13.
• If WiFi module is working, green LED on or ashing,
but WiFi Connect icon on console does not come
on, inspect wiring before replacing the UI. Follow
“Replacement Procedure – HMI (User Interface),”
page 4-13. IMPORTANT: Do not replace both the
WiFi Module and HMI (User Interface) at the same
me if not necessary. Otherwise, the consumer will
be required to contact Whirlpool, as directed in the
WiFi Module Service Instrucons (included with WiFi
Module Service part).
Troubleshoong Connecon to Router or Access Point
WiFi Status
LED Window
WiFi Module
WiFi Module
Connector