Smart Appliances Guide

DIAGNOSTICS & TROUBLESHOOTING
Connected Smart Appliances - Gen III
n
4-13
Replacement Procedure - WiFi Module
The replacement WiFi Module will have a new Smart
Appliance ID (SAID) and MAC. A new label will be included
for the technician to place on the appliance over the exisng
label. It will be necessary for the customer to reconnect the
appliance to the home wireless router. Detailed instrucons
will also be included with the replacement part.
Re-connection Process
1. Power up the appliance.
2. Customer must reconnect the appliance to their home
wireless router using the Whirlpool™ app or WPS method.
3. If not already done, the customer must re-register the
appliance to their account by entering the new Smart
Appliance ID (SAID) number.
4. A new appliance will appear in the user’s account that will
look just like the original appliance; same model number
and serial number.
• Customer will have to create nocaon sengs for
the new appliance.
• Customer will have to create energy prole for the new
appliance (when prole is at appliance level).
• Time series data, such as energy consumpon per
cycle, will be lost.
• Data that persists in the appliance, such as odometer,
will be updated in the new appliance data model as it
changes.
• The ‘in-service’ date will be captured when the new
appliance (SAID) is claimed.
5. The user account will show a duplicate appliance. One
will show “IDLE” and the other will show “OFF LINE.” The
customer can delete the “OFF-LINE” appliance if they no
longer want to view its historical informaon.
Replacement Procedure - HMI (User Interface)
The replacement HMI (User Interface) will not have Model
Number & Serial Number, but will have category type.
Re-connection Process
1. Power up the appliance.
2. The WiFi Module will re-register with WISE (Whirlpool
Integrated Service Environment).
3. WISE will detect that the Model and Serial number are
blank and will not over-write the exisng Model number
and Serial number, it will assume it is the same appliance.
4. When the user logs into their account, the original
appliance will appear.
5. Since the HMI is new, the informaon in the data model
will not be in synch with the appliance.
• As the appliance is used, the data model will be
updated and synchronized with the appliance.
• Some data will be lost, such as odometer, since the
new appliance UI does not have historical informaon.
• The ‘in-service’ date is not changed.
Replacement Procedure - WiFi Module “and” User
Interface (HMI)
The replacement WiFi Module will have a new Smart
Appliance ID (SAID) and MAC. A new label will be included
for the technician to place on the appliance over the exisng
label. It will be necessary for the customer to reconnect the
appliance to the home wireless router. Detailed instrucons
will also be included with the replacement part.
The replacement HMI (User Interface) will not have Model
Number and Serial Number, but will have category type.
IMPORTANT: If it is essenal to replace both the HMI and WiFi
module at the same me, it will be necessary for the customer
to contact Whirlpool as directed in the WiFi Module Service
Instrucons (included with WiFi Module Service part) in order
to register (claim) the appliance in the user account.
Re-connection Process
1. Power up the appliance.
2. Customer must reconnect the appliance to their home
wireless router using the Whirlpool™ app or WPS method.
3. Customer will need to contact Whirlpool (per the
instrucons le by the technician) and provide Help Line
support with appliance model and serial numbers, Smart
Appliance ID (SAID) and MAC numbers.
4. Aer the Help Line updates the databases, the new
appliance will be available in the user’s account.
• Customer may have to recycle power to the appliance
(unplug machine for 60 seconds) to register appliance
in user account.
• Customer will have to create nocaon seng for the
new appliance.
• Customer will have to create energy prole for the new
appliance (when prole is at appliance level).
• All appliance data will be lost.
• The ‘in-service’ date will be captured when the new
appliance (SAID) is claimed.
5. The user account will show a duplicate appliance. One
will show “IDLE” and the other will show “OFF LINE.” The
customer can delete the “OFF-LINE” appliance if they no
longer want to view its historical informaon.
Wireless Router is Replaced (replaced by consumer)
New Wireless Router should have WPS technology and WPA-2
security enabled. The customer may need to access the router
soware to turn on these features.
Re-connection Process (performed by customer)
1. Disconnect (de-provision) each Smart Appliance by
pressing the “Connect” buon on the console connuously
for greater than 15 seconds or unl you hear the appliance
play a tune 4 mes.
2. Customer must reconnect each appliance to the new
Wireless Router using the Whirlpool™ app or WPS method
outlined in Secon 2: “Connecvity”.
3. WiFi Module of each appliance re-registers with WISE
(Whirlpool Integrated Service Environment).
4. Appliance will appear in user’s account as normal.
Board Replacement Procedures