Warranty

1717
JENN-AIR
®
REFRIGERATION
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit https://jennair.custhelp.com.
2. All warranty service is provided exclusively by our authorized Jenn-Air Service Providers
. In the U.S. and
Canada, direct all requests for warranty service to:
Jenn-Air Customer eXperience Center
1-800-JENNAIR (1-800-536-6247)
If outside the 50 United States or Canada, contact your authorized Jenn-Air dealer to determine whether another warranty applies.
https://jennair.custhelp.com
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
TWO YEAR LIMITED WARRANTY (PARTS & LABOR)
For two years from the date of purchase, when this major appliance is installed,
operated and maintained according to instructions attached to or furnished with
the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP
(hereafter “Jenn-Air”) will pay for Factory Specified Replacement Parts and
repair labor to correct defects in materials or workmanship that existed when
this major appliance was purchased, or at its sole discretion replace the
product. In the event of product replacement, your appliance will be warranted
for the remaining term of the original unit's warranty period.
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY ON
CAVITY LINER AND SEALED REFRIGERATION SYSTEM
In the third through fifth years from the date of purchase, when this major
appliance is installed, operated and maintained according to the instructions
attached to or furnished with the product, Jenn-Air brand will pay for factory
specified replacement parts and repair labor for the following components to
correct non-cosmetic defects in materials and workmanship in this part that
prevent function of the refrigerator and that existed when this major appliance
was purchased:
■ Refrigerator/freezer cavity liner if the part cracks due to defective materials
or workmanship.
■ Sealed Refrigeration system (includes compressor, evaporator, condenser,
dryer and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY
(SEALED REFRIGERATION SYSTEM ONLY - LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major
appliance is installed, operated and maintained according to instructions
attached to or furnished with the product, Jenn-Air brand will pay for factory
specified replacement parts for the following components to correct defects in
materials or workmanship in the sealed refrigeration system (includes
compressor, evaporator, condenser, dryer and connecting tubing) that existed
when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be
provided by a Jenn-Air designated service company. This limited warranty is
valid only in the United States or Canada and applies only when the major
appliance is used in the country in which it was purchased. This limited
warranty is effective from the date of original consumer purchase. Proof of
original purchase date is required to obtain service under this limited warranty.
1. Commercial, non-residential or multiple-family use, or use
inconsistent with published user, operator or installation
instructions.
2. In-home Instruction on how to use your product.
3. Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes
or correction of household electrical or plumbing (i.e. house
wiring, fuses or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters,
preservation solutions, etc.).
5. Defects or damage caused by the use of non-genuine Jenn-Air
parts or accessories.
6. Damage from accident, misuse, abuse, fire, floods, acts of God
or use with products not approved by Jenn-Air.
7. Repairs to parts or systems to correct product damage or
defects caused by unauthorized service, alteration or
modification of the appliance.
8. Cosmetic damage including scratches, dents, chips, and other
damage to appliance finishes unless such damage results from
defects in materials and workmanship and is reported to Jenn-Air
within 30 days.
9. Discoloration, rust or oxidation of surfaces resulting from caustic
or corrosive environments including but not limited to high salt
concentrations, high moisture or humidity or exposure to
chemicals.
10. Food or medicine loss due to product failure.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations
where an authorized Jenn-Air servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in
fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands,
countertops, drywall, etc.) that interfere with servicing, removal or
replacement of the product.
14. Service or parts for appliances with original model/serial
numbers removed, altered or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.