Warranty Manual

IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service.
Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide or visit
https://jennair.custhelp.com.
2. All warranty service is provided exclusively by our authorized JennAir Service Providers. In the U.S. and Canada, direct all requests for warranty
service to:
JennAir Customer eXperience Center
1-800-JENNAIR (1-800-536-6247).
If outside the 50 United States or Canada, contact your authorized JennAir dealer to determine whether another warranty applies.
JENNAIR
®
COOKING
LIMITED WARRANTY
for the United States and Canada
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TOOBTAIN
WARRANTY SERVICE.
Please have the following information available when you call the CustomereXperience
Center:
■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address
FIVE YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
TWO YEAR LIMITED WARRANTY (PARTS & LABOR)
For two years from the date of purchase, when this major appliance is
installed, operated and maintained according to instructions attached to
or furnished with the product, JennAir brand of Whirlpool Corporation or
Whirlpool Canada, LP (hereafter “JennAir”) will pay for factory specied
replacement parts and repair labor to correct defects in materials or
workmanship that existed when this major appliance was purchased
or, at its sole discretion replace the product. In the event of product
replacement, your appliance will be warranted for the remaining term of
the original unit’s warrantyperiod.
THIRD THROUGH FIFTH YEAR LIMITEDWARRANTY
(CERTAINCOMPONENT PARTS ONLY - LABORNOTINCLUDED)
In the third through fth years from the date of original purchase, when
this major appliance is installed, operated and maintained according
to instructions attached to or furnished with the product, JennAir will
pay for factory specied parts for the following components to correct
non-cosmetic defects in materials or workmanship in these parts that
prevent function of this major appliance and that existed when this major
appliance was purchased. This is a limited 5-year warranty on the below
named parts only and does not include repair labor.
■ Electric element
■ Touch Pad and microprocessor
■ Glass ceramic cooktop: if due to thermal breakage
■ Electronic controls
■ Magnetron tube
■ Sealed gas burners
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a JennAir designated service company.
This limited warranty is valid only in the United States or Canada and
applies only when the major appliance is used in the country in which it
was purchased. This limited warranty is effective from the date of original
consumer purchase. Proof of original purchase date is required to obtain
service under this limitedwarranty.
1. Commercial, non-residential, multiple-family use, or use inconsistent
withpublished user, operator or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation
not in accordance with electrical or plumbing codes or correction of household
electrical or plumbing (i.e. house wiring, fuses orwater inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water lters, preservation
solutions, etc.).
5. Defects or damage caused by the use of non-genuine JennAir parts
oraccessories.
6. Conversion of products from natural gas or propane gas.
7. Damage from accident, misuse, abuse, re, oods, acts of God or usewith
products not approved by JennAir.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration or modication of theappliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to the
appliance nishes unless such damage results from defects in materials and
workmanship and is reported to JennAir within 30 days.
10. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive
environments including but not limited to high salt concentrations, high
moisture or humidity or exposure to chemicals.
11. Food or medicine loss due to product failure.
12. Pick-up or delivery. This product is intended for in-home repair.
13. Travel or transportation expenses for service in remote locations where an
authorized JennAir servicer is not available.
14. Removal or reinstallation of inaccessible appliances or built-in xtures (i.e. trim,
decorative panels, ooring, cabinetry, islands, countertops, drywall, etc.) that
interfere with servicing, removal or replacement of theproduct.
15. Service or parts for appliances with original model/serial numbers removed,
altered or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
03/18
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO FIVE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied
warranties of merchantability or tness, so this limitation may not apply to you. This warranty gives youspecic legal rights, and you also may have other rights that
vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
JennAir makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this
warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask JennAir or your
retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. JENNAIR SHALL NOT BE
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential
damages, so these limitations and exclusions may not apply to you. This warranty gives you specic legal rights, andyou also may have other rights that vary from
state to state or province to province.
This warranty extends to the purchaser for products operated in the United States and Canada.
Esta garantía se extiende al comprador para los productos usados en los de Estados Unidos y Canadá.
W11213280B