CA-02 TECHNICAL EDUCATION CONNECTED SMART APPLIANCES THIRD GENERATION JOB AID W10785366A
FORWARD This Whirlpool Job Aid, “Connected Smart Appliances - Third Generation” (P/N W10785366A), provides the In-Home Service Professional with information on operation, connectivity, and service of the “Connected Smart Appliance.” For specific information on the model being serviced, refer to the “Use and Care Guide,” “Installation Instructions,” or “Tech Sheet” provided with the appliance. The Wiring Diagrams used in this Job Aid are typical and should be used for training purposes only.
TABLE OF CONTENTS Connected Smart Appliances - Third Generation SECTION 1 — GENERAL INFORMATION SAFETY FIRST.......................................................................................................................................1-2 GLOSSARY OF TERMS, ABBREVIATIONS, AND ACRONYMS................................................................1-3 CONNECTED APPLIANCE TECHNOLOGY OVERVIEW...........................................................................1-4 WHAT IS SMART GRID?..............
Connected Smart Appliances - Third Generation (continued) CONTROL PANEL/CONNECTIVITY STATUS..........................................................................................4-7 BUTTONS & INDICATORS.....................................................................................................................4-8 CONNECTIVITY BUTTONS AND INDICATORS.....................................................................................................4-8 CONNECTIVITY STATUS INDICATORS................
Connected Smart Appliances - Third Generation (continued) SECTION 7 — CLEAN-CONNECT DISHWASHER MODEL NUMBER.................................................................................................................................7-2 LOCATION OF MODEL & SERIAL NUMBER LABEL...............................................................................7-2 CLEAN-CONNECT DISHWASHER COMPONENTS.................................................................................
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GENERAL INFORMATION Section 1: General Information This section provides safety and general information for “Connected Smart Appliances - Gen III.
GENERAL INFORMATION Safety First Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
GENERAL INFORMATION Glossary of Terms, Abbreviations, and Acronyms TERM DEFINITION ACU Appliance Control Unit: The electronic control that manages the appliance’s loads and in some cases the user interface. See also CCU. CCU Central Control Unit: The electronic control that manages the appliance’s loads and in some cases the user interface. See also ACU. CLAIMING Adding/registering the appliance with the user account. HAN Home Area Network: In-premise communication system.
GENERAL INFORMATION Connected Appliance Technology Overview What Is Smart Grid? SmartGrid.gov defines Smart Grid as a developing network of new technologies, equipment, and controls working together to respond immediately to our 21st century demand for electricty. The basic concept of Smart Grid is to add monitoring, analysis, control, and communication capabilities to the national electrical delivery system to maximize the throughput of the system while reducing the energy consumption.
GENERAL INFORMATION How does the Connected Appliance talk to the Internet? A WiFi Processor Module (WPM) is built into the Connected Smart Appliance. After connecting, the Smart Appliance becomes part of the Home Area Network and then has a pathway to the Internet in which to connect to the Whirlpool Cloud Network. All communication pathways are enabled via the WiFi Processor Module in the appliance.
GENERAL INFORMATION Typical “Gen III” Connected Appliance Block Diagram CT2 L2 Electric Heater HMI (UI) CT1 L1 ACU Neutral 5V WIN GND WIFI Dryer Example NOTE: All 240 VAC appliances (including this electric dryer example) will have 2 current transformers (CT1 & CT2).
GENERAL INFORMATION Connected Appliance “Gen III” Specifications WiFi SPECIFICATIONS Power Source: 120 VAC @ 60 Hz (Nominal) Frequency: 58-62 Hz DC Volts:* 5.0 VDC (± 5%) Temperature: Operation: Min: 0° C, Max: 85° C Storage: Min: -40° C, Max: 120° C Relative Humidity: Operation: Storage: Antenna Internal and/or External Antennas: Bands: 2.400 - 2.478 GHz External Antennas: RF Port 1 - Front Antenna, RF Port 2 - Rear Antenna WiFi Interface 802.
GENERAL INFORMATION Notes 1-8 n Connected Smart Appliances - Gen III
CONNECTIVITY Section 2: Connectivity IMPORTANT: The In-Home Service Professional is only responsible for diagnosing and repairing the Connected Appliance and all parts and software within that appliance. The In-Home Service Professional must NOT attempt to service or repair the customer’s Home Area Network; including but not limited to the customer’s wireless router, access point, modem, computers, tablets, or any other mobile devices.
CONNECTIVITY Wireless Configurations Configuration 1 (Traditional) ISP à Modem à Wireless Router à WiFi Devices & Smart Appliance(s) Suggested Consumer Connecting Methods: 99 Whirlpool™ App, see page 2-8 99 WPS Method, see page 2-10 99 Manual Setup, see page 2-10 WIFI DEVICES INTERNET (ISP) DSL, CABLE, OR SATELLITE MODEM SMART APPLIANCE WIRELESS ROUTER Configuration 2 (Modem/Router Combo) ISP à Wireless Modem/Router à WiFi Devices & Smart Appliance(s) Suggested Consumer Connecting Methods: 99 Whirlpo
CONNECTIVITY Wireless Configurations Configuration 3 (Apple) ISP à Modem à Apple Air Port à WiFi Devices & Smart Appliance(s) Suggested Consumer Connecting Methods: 99 Whirlpool™ App, see page 2-8 99 Manual Setup, see page 2-10 Connecting Notes: Apple Air Port does not support WPS DSL, CABLE, OR SATELLITE MODEM INTERNET (ISP) SMART APPLIANCE WIFI DEVICES APPLE AIRPORT Configuration 4 (Extender) ISP à Modem à Wireless Router à Wireless Extender à WiFi Devices & Smart Appliance(s) Suggested Consum
CONNECTIVITY Download the App System Requirements Setup User Account NOTE: At the time of publication, the following list of mobile devices, smartphones, and tablets are required to create an online account. Additional platforms and software versions may be added at a later date without prior notification. Setup Summary: Minimum System Requirements A tablet (iPad or Android), or phone (iPhone or Android) connected to the home wireless network and the Internet. ¾¾ iPhone Requirements • iOS version 7.
CONNECTIVITY Create an Account Create An Account: If the consumer hasn’t done so already, they will need to create an account. This is so we can associate their appliances to them and give them the ability to view and control the appliances remotely. This also allows us to send the consumer notifications for important appliance events like when a cycle ends. NOTE: The following instructions and screen illustrations were based on the Whirlpool app at the time of publication.
CONNECTIVITY Create an Account 3. Create Home (2): Organize the Smart Appliances by location and associate each one with a home. The consumer can give their location a name, fill-in the address information and their Mobile Phone Number, and then select “Next.” See Figure 4. Figure 4 2-6 n Connected Smart Appliances - Gen III 4. Confirmation: To protect the consumer’s security, an email will be sent to the consumer to confirm and activate the user account.
CONNECTIVITY Create an Account 5. Add Appliance: After the account has been created, the home screen will alert the user that there are no appliances registered to the account. Click on the “+” to add the first appliance (see Figure 6). After the first appliance has been added to the account, the user must access the “Settings Menu” to add additional appliances. See Figure 8. 6. Settings: Account Settings can be accessed by clicking on the Settings Menu (circled in Figure 7). Figure 7 7.
CONNECTIVITY Connect to WiFi Connecting Methods There are currently three possible methods for connecting an appliance with the consumer’s Home Area Network (HAN) wireless router. In order of priority, these are: ü Whirlpool App Setup Method (Preferred) - the app will walk the consumer through the process of connecting their appliance to the wireless network in their home. If preferred, the consumer may also view the manual connection steps.
CONNECTIVITY Connect to WiFi b. Within 2 minutes, press POWER, then the CONNECT button on the appliance. The WiFi icon on the control panel (UI) will begin blinking. This means that the appliance is looking for the router. c. The lights may turn off briefly, but once paired, both will stop blinking and the WiFi icon on the appliance will remain lit. NOTE: This can take up to 2 minutes. ¾¾ Select “Light is Solid, Next” to continue. 3.
CONNECTIVITY Connect to WiFi WPS Method (non-app) Manual Setup Method (non-app) SETUP REQUIREMENTS: SETUP REQUIREMENTS: • • • A home wireless router capable of WiFi Protected Setup (WPS). A home wireless router capable of WPA-2 security (not WEP). The router should be on and have a live Internet connection. SETUP PROCEDURE (performed by customer): Ensure the Smart Appliance and Wireless Router are properly installed and powered on; an Internet connection is required.
CONNECTIVITY Connect to WiFi 2. Select the appliance from the list. It will be identified with the characters of the MAC ADDRESS but with different punctuation (ex. WP_88_e7_12_01_88_6e). Select the appliance, then click “Connect”. If the appliance is not listed, you may need to refresh the list of available wireless networks (see Figure 11). 4. The (laptop, tablet, or smartphone) will then connect to the Smart Appliance.
CONNECTIVITY Register Your Appliance 6. Open a Web browser. Refer to Figure 15 when performing the following 4 steps. A. Type “192.168.10.1” in the address bar (URL window) and press “Enter” to view the “Smart” setup web page. B. In the drop down list of available wireless networks, select the name of customer’s home wireless network. If the home wireless network is hidden, manually enter its name and security protocol. C.
CONNECTIVITY Troubleshooting Connectivity Connection Status Control Panel Indicator Lights Appliance is not connected • WiFi icon is OFF • Smart Grid icons are OFF Appliance is attempting to connect to home WiFi router • WiFi icon is blinking slowly Appliance is connected to home WiFi router, but Whirlpool™ app or Smart Grid functions do not work • WiFi icon is ON • Blue Smart Grid icon is blinking slowly Appliance is connected to home WiFi router, and the Whirlpool™ app works • WiFi icon is ON •
CONNECTIVITY Notes 2-14 n Connected Smart Appliances - Gen III
PARTS & ASSEMBLIES Section 3: Parts & Assemblies This section provides the parts and assemblies that are relevant to the “Connected Smart Appliances - Gen III.
PARTS & ASSEMBLIES For Service Technician Use Only WiFi Processor Module Vendor Label A WiFi processor module is installed in each Smart Appliance enabling it to connect to an wireless router, wireless extender, laptops, tablets, smartphones, and to the Internet. WiFi Status LED The WiFi Processor Module combines WiFi Radio and MCU on a single board and is embedded inside the appliance to provide the WiFi physical interface. The WiFi module has five main functions: 1.
PARTS & ASSEMBLIES For Service Technician Use Only WiFi Module Antennas The WiFi Module has both internal and external antenna capabilities. Antenna requirements depend on the appliance and the materials used in the appliance. For example, the WiFi Module in the washer and dryer do not require external antennas because it is located in the (plastic) console on top of the appliance However, certain Connected Appliances use one or two external antennas.
PARTS & ASSEMBLIES For Service Technician Use Only Power Management (PM) Board The Power Management Board performs actual power measurement; calculating both real power (kW) as well as real power/time (kW h). An algorithm in the machine uses the voltage and current readings to determine power use for the consumer. Ohms Law: P=E x I (Power = Voltage x Current) Voltage is detected and measured at connector J1, pins 1-3 for L1, Neutral, and L2 (if exist). Current is measured using current transformer(s).
PARTS & ASSEMBLIES For Service Technician Use Only Current Transformer (CT) Real power is measured using current transformer(s). The current transformers act like an amp probe that measure current usage so that actual power can be calculated. Appliances using L2 have two current transformers, CT1 and CT2 (L1 and L2 respectively). Current Transformers are integrated into the appliance wiring harness on all models.
PARTS & ASSEMBLIES For Service Technician Use Only Human Machine Interface (HMI) The HMI is the electronic control that manages the appliance’s cycle selection, options, settings. Also, known as the User Interface or UI. Varies across product categories and models Connect button provides initial connection to access point Connect button provides Override feature Smart Delay LED indicates status of energy demand Smart Grid Status LEDs indicate Off-peak energy demand or Peak energy demand.
DIAGNOSTICS & TROUBLESHOOTING Section 4: Diagnostics & Troubleshooting IMPORTANT: The In-Home Service Professional is only responsible for diagnosing and repairing the Connected Appliance and all parts and software within that appliance. The In-Home Service Professional must NOT attempt to service or repair the customer’s Home Area Network; including but not limited to the customer’s wireless router, access point, modem, computers, tablets, or any other mobile devices.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Guide Troubleshooting Guide CONSOLE LIGHTS, LEDS, INDICATORS Complaint / Issue Cause / Check WiFi Indicator is ON The appliance has been connected to the home router or access point. WiFi indicator is blinking slowly. The appliance is in connection mode. The indicator light will blink slowly for up to two minutes while the appliance attempts to establish a connection with the wireless router.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Guide (continued) Troubleshooting Guide (continued) The Smart Delay indicator is ON. The Smart Delay indicator is blinking momentarily. 1. The Smart Grid feature is on and the power grid is at Peak Energy Demand. Appliance operation will be altered or delayed from starting to save energy. Press the CONNECT button to override the Smart Grid event. 2. Smart Delay has been activated within the Whirlpool App (Delay Start).
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Guide (continued) Troubleshooting Guide (continued) Not able to connect Smart Appliance. Not able to “Add Appliance” from Whirlpool App. (continued) - If a WiFi extender is needed, the consumer should position it halfway between the Smart Appliance and the wireless router. Refer to “Section 2 - Connectivity.” 10. Test the WiFi Module. Perform the troubleshooting procedures on page 4-14 to verify WiFi Module operation.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Guide (continued) Troubleshooting Guide (continued) FAULT CODES ARE NOT AVAILABLE ON WHIRLPOOL APP Complaint / Issue Fault codes are not available on Whirlpool app Out-dated version of Whirlpool™ app Cause / Check 1. The consumer must have the correct e-mail and mobile number saved on their User Account and that their notifications are set to ON. 2. Smart Grid feature is temporarily disabled.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Guide (continued) Troubleshooting Guide (continued) UNABLE TO REMOTELY CONFIGURE CYCLE OR FEATURES OF THE SMART APPLIANCE Complaint / Issue Not able to remote access their Smart Appliances. Out-dated version of Whirlpool™ app Cause / Check 1. The consumer must have the correct e-mail and mobile number saved on their User Account and that their notifications are set to ON. 2. Smart Grid feature is temporarily disabled.
DIAGNOSTICS & TROUBLESHOOTING Control Panel/Connectivity Status B A C A: Connect Button B: Smart Grid Indicators C: WiFi Indicator Figure 1 - Connection Status (dryer example) Checking Connection Status If the appliance is operating properly, the connection status can be determined from the indicator lights on the control panel. Connection Status Control Panel Indicator Lights Appliance is connected to home router and Whirlpool Integrated Service Environment (WISE).
DIAGNOSTICS & TROUBLESHOOTING Buttons & Indicators 1. Connectivity Buttons and Indicators 2. Connectivity Status Indicators Remote Start ( ) Connect Button Touch CONNECT during the initial connection of the appliance to your home WiFi network. The WiFi status indicator will be lit when the appliance is connected to the network. See Section 2: “Connectivity” for details. If the appliance is in a Smart Delay, touch CONNECT to override the delay and begin a cycle immediately.
DIAGNOSTICS & TROUBLESHOOTING Buttons & Indicators Control Panel Indicator Lights for Connected Appliance Refer to Figure 2 on previous page for location of lights/icons LED Icon LED Status: Indicates That: WiFi Connect Off • Connection not made to home router or access point (AP). This will occur when appliance is not connected and not commanded to be connected, as well as when WiFi has been turned off. or • Appliance is in standby mode.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Troubleshooting Connection Status B A C A: Connect Button B: Smart Grid Indicators C: WiFi Indicator Figure 3 - Example Smart User Interface If Appliance Is Not Connected (WiFi Icon is OFF) 1. Press POWER button to ensure the appliance is not in standby mode. All indicator lights are off when in standby, so make sure they are on by pressing the POWER button. 'HF (67 _ 5(/($6(' If WiFi icon is still off, go to step 2. 2.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Troubleshooting Connection to Router or Access Point Troubleshooting the Smart Appliance – Not Able to Make Connection to Home Router 1. If the WiFi icon does not light at all after pressing the CONNECT button, verify that the appliance has power. Be sure the appliance has been turned ON by pressing the POWER button before pressing the CONNECT button to initiate connection.
DIAGNOSTICS & TROUBLESHOOTING Troubleshooting Troubleshooting Home Network Connectivity Troubleshooting Home Network Connectivity – Not Able to Connect to Home Router IMPORTANT: The In-Home Service Professional is only responsible for diagnosing and repairing the Connected Appliance and all parts and software within that appliance.
DIAGNOSTICS & TROUBLESHOOTING Board Replacement Procedures Replacement Procedure - WiFi Module The replacement WiFi Module will have a new Smart Appliance ID (SAID) and MAC. A new label will be included for the technician to place on the appliance over the existing label. It will be necessary for the customer to reconnect the appliance to the home wireless router. Detailed instructions will also be included with the replacement part. Re-connection Process 1. Power up the appliance. 2.
DIAGNOSTICS & TROUBLESHOOTING Diagnostics WARNING DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
DIAGNOSTICS & TROUBLESHOOTING Diagnostics WiFi Module Status LED Chart LED Status: Indicates That: Green & Amber - Off • WiFi module is not connected. This is the state of the LED after disconnecting or if connectivity has not been initiated. or • WiFi feature has been turned off. or • Deep-sleep mode, wake on wide/pin mode. or • WiFi module is un-powered or has malfunctioned.
DIAGNOSTICS & TROUBLESHOOTING Diagnostics WiFi Processor Board J2 - Rear Antenna TOP VIEW J1 - Front Antenna J4 - WIDE/WIN SIDE VIEW END VIEW Figure 6 - WiFi Processor Board Layout WIFI PROCESSOR MODULE Y R J4-6 GND REAR ANTENNA BK J4-2 DATA FRONT ANTENNA J4-1 5V J1 WIDE/WIN Figure 7 - WiFi Strip Circuit 4-16 n Connected Smart Appliances - Gen III J2
DIAGNOSTICS & TROUBLESHOOTING Diagnostics Troubleshooting the Power Management Board DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock.
DIAGNOSTICS & TROUBLESHOOTING Diagnostics Power Management Board J1 - Power Measurement (L1, L2, & N) J2 - WIDE/WIN NOTE: J2 and J3 (WIDE/WIN) can be used interchangeably.
SMART WASHER Section 5: Smart Washer This section provides product specific information, features, component locations, and wiring diagram for the Smart Washer “Connected Appliance.
SMART WASHER SAID, Model and Serial Numbers Model Number Location of SAID, Model, and Serial Number Labels for Smart Washer Smart Washer Model Number WTW8700E* * Represents color & engineering revision The Smart Washer SAID, Model, and Serial Numbers are located under the lid as shown in Figure 1. The only difference between the original model and the Smart Appliance model are the Smart Appliance components; HMI (Human Machine Interface, WiFi Board, Power Management Board, and Current Transformer.
SMART WASHER Smart Washer Components WiFi Processor Module Power Management Board The WiFi Module is a common cross-category design that provides the interface between the Smart Appliance and the Internet via the Home Area Network (HAN). In the Smart Washer, the WiFi Module is located under the console to the left of the User Interface (HMI) as viewed from the front (see Figure 3).
SMART WASHER Smart Washer Components (continued) Smart Washer User Interface (aka HMI) The CONNECT button (A) is used during the initial connection of the Smart Washer to the home area network (HAN). The Smart Grid Indicators (B) indicate the grid energy demand. The blue indicator will be lit during times of OFF-PEAK energy and the amber indicator will be lit during times of PEAK energy demand. The Connectivity Status Indicators (C) provide status of Remote Start, WiFi, and Smart Delay.
SMART WASHER Smart Washer Component Tests Smart Washer Component Tests Perform the following test procedure to verify software for the WiFi and Power Management boards. If any of the components do not generate a software revision number, check all connections to and from the components. If connections test good, replace the affected component. ACTIVATING SERVICE DIAGNOSTIC MODE 1. Be sure the washer is in standby mode (plugged in with all indicators off). 2.
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information. SMART WASHER shows lock switch open. NOTE: Schematic Smart Washer Wiring Diagram Smart Washer Components are circled or shaded.
SMART WASHER Smart Washer Features Connectivity Features Specialty Cycles & My Cycle What it does: Allows the consumer to browse additional wash WiFi connectivity allows the Smart— Washer to connect to Washer Overview Connectivity Features cycles available in the Whirlpool™ app and download a cycle to the Internet and interact with the Whirlpool™ app from the theand washer with thethe Download & Go™ The consumer Wi-Fi connectivity allows your Smartdevice.
SMART WASHER Notes 5-8 n Connected Smart Appliances - Gen III
SMART DRYER Section 6: Smart Dryer This section provides product specific information, features, component locations, and wiring diagrams for the Smart Dryer “Connected Appliance.
SMART DRYER SAID, Model and Serial Numbers Model Number Location of SAID, Model, and Serial Number Labels for Smart Dryer Smart Dryer Model Number WED/GD8700E* * Represents color & engineering revision The Smart Dryer SAID, Model, and Serial Numbers are located behind the door as shown in Figure 1. The only difference between the original model and the Smart Appliance model are the Smart Appliance components; HMI (Human Machine Interface, WiFi Board, Power Management Board, and Current Transformer.
SMART DRYER Smart Dryer Components WiFi Processor Module Power Management Board The WiFi Module is a common cross-category design that provides the interface between the Smart Appliance and the Internet via the Home Area Network (HAN). In the Smart Dryer, the WiFi Module is located under the console to the left of the User Interface (HMI) as viewed from the front (see Figure 3).
SMART DRYER Smart Dryer Components (continued) Smart Dryer User Interface (aka HMI) The CONNECT button (A) is used during the initial connection of the Smart Dryer to the home area network (HAN). The Smart Grid Indicators (B) indicate the grid energy demand. The Blue indicator will be lit during times of OFF-PEAK energy and the amber indicator will be lit during times of PEAK energy demand. The Connectivity Status Indicators (C) provide status of Remote Start, WiFi, and Smart Delay.
SMART DRYER Smart Dryer Component Tests Smart Dryer Component Tests Perform the following test procedure to verify software for the WiFi and Power Management boards. If any of the components do not generate a software revision number, check all connections to and from the components. If connections test good, replace the affected component. ACTIVATING SERVICE DIAGNOSTIC MODE 1. Be sure the dryer is in standby mode (plugged in with all indicators off). 2.
Figure 15 - Wiring Diagram, Gas SMART DRYER Smart Dryer Wiring Diagram (Gas) IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information. Smart Dryer Components are circled or shaded.
Figure 14 - Wiring Diagram, Electric SMART DRYER IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information. CURRENT TRANSFORMER (CT) Smart Dryer Wiring Diagram (Electric) Smart Dryer Components are circled or shaded.
SMART DRYER Smart Dryer Features Connectivity Features Specialty Cycles & My Cycle What it does: Allows the consumer to browse additional dryer WiFi connectivity allows the Smart— DryerConnectivity to connect to the Washer Overview Features cycles available in the Whirlpool™ app and download a cycle Internet and interact with the Whirlpool™ app from the to and the dryer with the & Go™ option. consumer Wi-Fi connectivity allows your Smartdevice.
CLEAN-CONNECT DISHWASHER Section 7: Clean-connect Dishwasher This section provides product specific information, features, component locations, and a wiring diagram for the Cleanconnect Dishwasher “Connected Appliance.
CLEAN-CONNECT DISHWASHER Model and Serial Numbers Model Number Clean-connect Dishwasher Model WDT995SAFM* Number * Represents color & engineering revision Location of Model and Serial Number for Clean-connect Diswasher The Clean-connect Dishwasher Model and Serial Numbers are located on the inside edge of the tub as shown in Figure 1. The SAID and MAC address are located on the WiFi enclosure located on the back of the dishwasher as shown in Figure 3 (next page).
CLEAN-CONNECT DISHWASHER Clean-connect Dishwasher Components (continued) WiFi Processor Module WiFi Status LED The WiFi Module is a common cross-category design that provides the interface between the Smart Appliance and the Internet via the Home Area Network (HAN). In the Cleanconnect Dishwasher, the WiFi Module is located at the rear, bottom of the wash unit (see Figure 3). The WiFi Processor Module board has a green and amber LED to indicate WiFi status.
CLEAN-CONNECT DISHWASHER Clean-connect Dishwasher Diagnostics & Wiring Diagram © 2016. All rights reserved. SERVICE DIAGNOSTIC CYCLE NOTES W10887393A Assy: W10837601A Clean-connect Dishwasher Component Tests 1. To invoke the Service Diagnostics cycle, perform the following while in Standby: Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no more than 1 second between key presses. The Service Diagnostics cycle will start when the door is closed.
CLEAN-CONNECT DISHWASHER Clean-connect Dishwasher Features Connectivity Features WiFi connectivity allows the Clean-connect Dishwasher to connect to the Internet and interact with the Whirlpool™ app from the consumer’s smartphone or mobile device. This connection opens up several Smart options to the consumer: options intended to save them valuable time and energy.
CLEAN-CONNECT DISHWASHER Notes 7-6 n Connected Smart Appliances - Gen III
SMART REFRIGERATOR Section 8: Smart Refrigerator This section provides product specific information, features, component locations, and wiring diagrams for the Smart Refigerator “Connected Appliance.
SMART REFRIGERATOR SAID, Model and Serial Numbers Location of SAID Number Plate on the top Model Number: Smart Refrigerator Model Number WRF995FIF* The Smart Appliance ID (SAID) from your refrigerator which can be found on a sticker on top of the control housing located on top of the refrigerator. The only difference between the original model and the Smart Appliance model are the Smart Appliance components; HMI (Human Machine Interface and WiFi Board.
SMART REFRIGERATOR Smart Refrigeration Components ORION HIGH VOLTAGE BOARD The Orion Board (Figure 4) is attached to the left rail in the rear machine compartment. The board receives 115 VAC power and uses it to power loads and distribute power to other control boards. 12.7 VDC Distribution The Orion Board distributes the 12.
SMART REFRIGERATOR Smart Refrigerator Component Tests Figure 6 • Press and hold the Recommended button. While holding the Recommended button, press and hold the Drawer button simultaneously and hold both buttons for 5 seconds. (Figure 6) • No countdown will display. When Service Mode is accessed, a chime will play. • NOTE: Recommended indicator will not light up in the main screen and may be difficult to locate.
SMART REFRIGERATOR Smart Refirgerator Wiring Diagram 1 6 4 P8 P2 2 2 3 4 4 2 P9 5 1 12.7 VDC Distribution The Orion Board distributes the 12.
SMART REFRIGERATOR Smart Refirgerator Features Connectivity Features Fast Ice/Fast Cool Control Smart Features GET STARTED WiFi connectivity allows the Smart Dryer to connect to the Internet and interact with the Whirlpool™ app from the consumer’s smartphone or mobile device. This connection opens up several Smart options to the consumer: options intended to save them valuable time and energy.
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: PHONE: 1-800-253-1301 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 FOR CONNECTED ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE CONNECTED APPLIANCE HELP LINE: 1-866-333-4591 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS (CUSTOMER EXPERIENCE CENTER
Connected Smart Appliances Third Generation W10785366A
