Owner manual

54
12.3 SERVICE
Our dedicated service team are on hand to help in the unlikely event that your Jenway equipment
develops a fault. Please contact them by one of the following means with a clear description of the
problem:
E-mail: [e-mail]
Tel: [phone]
Fax: [phone]
On occasion it may be necessary for your equipment to be sent back to our Service Department for
repair. In this case please contact the Service Department for a reference number which you should
include with your faulty equipment. Please also ensure you include a clear description of the fault and
a completed copy of our Decontamination Certificate. This is available as a downloadable pdf file at
www.jenway.com, or contact us and we will be happy to fax you a copy. Please clearly mark the
package for the attention of the Service Department and post to the following address:
Bibby Scientific Ltd
Beacon Road
Stone
Staffordshire
ST15 0SA
United Kingdom
All replacement parts are guaranteed for 1 year and where ever possible, returned equipment is
turned around in 10 working days.