Use and Care Manual

Hints and Tips
Problem
Possible causes
What to do
The hob cannot
be turned on.
No power.
Make sure the hob is connected
to the power supply and that it
is switched on.
Check whether there is a power
outage in your home or area.
The touch
controls are
difficult to
operate.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is
being scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and
smooth bases.
Some pans make
crackling or
clicking noises.
This may be caused by
the construction of your
cookware (layers of
different metals vibrating
differently).
This is normal for cookware
and does not indicate a
fault.
The induction
hob makes a low
humming noise
when used on
a high heat
setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease
the heat
setting.
Fan noise
coming from
the induction
hob.
A cooling fan built into
your induction hob has
come on to prevent the
electronics from
overheating. It may
continue to run even after
you’ve turned the
induction hob off.
This is normal and needs no
action. Do
not switch
the
power to the induction hob
off at the wall while the fan
is running.
Pans do not
become hot and
appears in the
display.
The induction hob cannot
detect the pan because it
is not suitable for
induction
cooking.
Use cookware
suitable for
induction cooking.
The induction hob cannot
detect the pan because
it
is too small for the
cooking zone or not
properly centred on it.
Centre the pan and make
sure that its base matches
the size of the cooking zone.
7
There may be a slight
film of water over the
controls or you may be
using the tip of your
finger when touching
the controls.