User's Guide

Tally Dascom DT-330 User Guide V1.0
39
5.2 Possible Issues While Printing
Trouble
Potential Problem
Solution
Colored stripe in the
paper
Paper near end
Install a new roll of paper.
Blurred or spot printing
Incorrect roll paper
installation
Install the paper roll correctly.
Poor paper quality
Use recommended thermal roll paper.
Dirty thermal head or
print roller
Clean the thermal head or print roller.
Low Print density
Increase the print density level.
Paper Jam
Paper stuck
Open the printer cover, check the paper
path and remove jammed paper.
Vertical dot line missing
Dirty thermal head or
print roller
Clean the thermal head or print roller.
Thermal head damaged
Contact your dealer for assistance.
5.3 Possible Issues While Cutting
Trouble
Potential Problem
Solution
Cutter jam, the
movable cutter
cannot move back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worn gear and worn wheel
abrasion
Replace the worn gear and worn wheel
Motor burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission
system
Insufficient cutting
Cutter edge abrasion,
paper too thick
Replace the cutter
Paper Jam
Thermal printer head over
heat
Reduce the density of printing
Driving too fast
Reduce the printer speed to the limit of
thermal printer head
Wrong paper feeding
position
Put the paper parallel with paper mount
and insert into the space between the
platen roller and the thermal print head