User manual

Repairs - After Sales Service
Your appliance comes with a three year
warranty.
If it is not working correctly; consult the fault
finding guides within this instruction book
("What to do if ..."). If a fault occurs which you
can not resolve through following the advice and
information contained within this instruction
manual, the next step is to contact our extended
warranty administrators on:
0844 871 7771
They will give you details for your local Service
engineer. Before calling out an engineer, please
ensure you have read the details under the
heading “What to do if...”.
When you contact the local service engineer
you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The purchase date as found on your receipt
5. The model number, product number and
serial number of the appliance (found on
the rating plate - see picture)
Mod. ... ... ...
Prod. No. ... ... ...
Ser. No. ... ... ...
Mod
. ..
.
...
...
Prod. N
o.
... ...
..
Ser. No. ... ... ..
.
So that you always have these numbers at hand,
we recommend you to make a note of them
here:
• Mod.......................................
• P.N.C.....................................
• S.N.........................................
Please retain your purchase receipt safely for the
service engineer to verify the purchase details.
Important! If you call out an engineer to
a fault listed above, or to repair a fault
caused by incorrect use or installation, a
charge will be made even if the appliance
is under guarantee.
Spare parts
Always insist on genuine spare parts.
An authorised service engineer should service
this product, and only genuine spare parts
should be used. Under no circumstances should
you attempt to repair the machine yourself.
Repairs carried out by inexperienced persons
may cause injury or serious malfunctioning.
Contact your local John Lewis Branch.
36 Washing Machine user manual