User's Manual

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85525_UM_60S/GPS_ J

6.5 SERVICE PROCEDURE 2012

WARRANTY CLAIM

Warranty claims are valid until 5 years from delivery from our warehouse. The

warranty is valid as long as service and battery replacement are carried out by

authorized Jotron distributors or agents.

All products are warranted against workmanship and factory defect, in material.

Any warranty claims must be sent to Jotron, in writing.

Jotron reserve the right to decide whether a defective unit is within warranty

terms and conditions.

If Jotron make a decision of repairing a defective product, a written description

of the claim and a Jotron RMA number, should follow the unit when returning it

back to Jotron’s factory.

Please be noted that un-protective electronics board MUST be packed in anti-

static bag, before returning to Jotron’s factory.

Any costs related to transportation and/or workmanship linked up to the return

of the product being repaired shall be covered by the customer.

Jotron’s obligations during warranty replacement;

• Replace defective unit, including any programming

• Delivery terms: DAP Incoterms 2010 by regular freight to “Place” (Airport)

Service agent’s obligations during warranty claims:

• Supply replacement unit from own stock if available

• If agreed, return defective unit to Jotron

• Electronic units must be shipped in antistatic bags or covered with Jotron’s

plastic cover

SERVICE – NOT WARRANTY CLAIM

Service, such as testing, installation, programming, replacement, marking and

battery exchange are provided by an authorized Jotron service agent. Jotron do

not meet the cost for services mentioned above. Distributor or service agent

should stock the most commonly needed spare parts.