User manual

Quality /Service

Dear Customer,

We congratulate you on buying a JOY-iT® computer.

JOY-iT® PC systems are assembled in Germany* and are subject to strict quality controls.

Unfortunately defects can never be excluded 100 %, it may even occur that a component loos-

ens or is damaged during transportation.

The guarantee exclusively covers hardware which is originally assembled in the PC supplied

and not problems occurring as a result of upgrading or in connection with software.

Should you experience a defect please contact the dealer from whom you bought the system.

Some of our PC models are fitted with a transport protection which protects the graphics card

and the CPU cooler during transport. Before sending the PC back again, these have to be insert-

ed again, damages resulting from a missing transport protection or insufficient packaging are

not covered by the guarantee!

Please, without fail, enclose this page with the error description in your return shipment!

Error description

Please describe the error providing as many details as possible. Error descriptions such as de-

fect or broken do not suffice to find the failure.

Failure: (Please tick) No image DVD does not function

Internet does not function, connected via LAN WLAN

No sound / distorted PC peeps PC crashes / Blue Screen

PC produces unusual sounds Transport damage hard disk is not detected

casing

Not possible to install operating system XP Vista Windows 7 Windows 8

Other (please draw up below)

Was Windows pre-installed on your PC? Yes No

When does the error occur: constantly sometimes after _______ minutes