User's Manual

© Copyright 2014, HME Wireless, Inc. www.hmewireless.com | 800-919-9903 5 of 21
DEPLOYMENT
The Vuze Table Location system utilizes a technology called
Active RFID. Active RFID allows the tags to be in constant
communication with each other and aids in ensuring that the
system is as real-time as possible.
To ensure the best experience when using Vuze, it is important
to understand one core ideal throughout.
A GuestTag MUST hear the same ReferenceTag two times
in a row (2x) for it to register an update on the display.
For example: GuestTag # 10 is handed to a guest and they go
to sit down.
As that guest is moving through the dining room #10 is calling
out and listening for any ReferenceTag responses. After the
Reference Tags respond, #10 collects all of that information
and transmits it to the Reader for processing. The
ReferenceTag that is considered the LOUDEST is what the
system considers to be the closest, regardless of distance.
Since the guest is moving, each time #10 responds back to
the system it is hearing a different ReferenceTag as the
loudest (since it is not 2x in a row, the system is not updated).
When the guest sits down in Zone 4 or by the Window or on
Table 12, the GuestTag will continue to call. Since the guest is
no longer moving it will hear the ReferenceTag marking that
area 2x or more in a row and will update the screen to show
the appropriate location.
The same concept applies when handing out a GuestTag
("Activating"), or returning a GuestTag ("Deactivating"); the
specific GuestTag MUST hear the same ReferenceTag 2x in a
row before the system will update.
Metal Surfaces or
obstructions may deflect the
Reference Tag signal
resulting in a tag being the
closest BUT not being the
LOUDEST.
When moving, the Guest
Tag will call out every four (4)
seconds and when at rest,
every twelve (12) seconds.
As a result, you will see a
slight delay on the display.
Guest Tags will need to
charge a minimum of one
hour prior to use.
The system relies on the
GuestTag assuming that the
closest Reference Tag is also
the loudest. It is important to
ensure that obstructions do
not prevent that from being
the case.