User's Manual

© Copyright 2014, HME Wireless, Inc. www.hmewireless.com | 800-919-9903 8 of 21
TESTING
The Vuze software is designed to allow a user to quickly
identify the location of a GuestTag (customer) based on
information received by the tags.
As mentioned previously, the Vuze system is Active RFID and
constantly calling; as a result, there will be moments when the
system will display a location that is adjacent to the intended
location. This is an expected consequence of the constant
communication going on with the system. During the testing
phase, users and installers can work to reduce these instances
by testing the ReferenceTag locations and making slight
adjustments to the tag placement detailed on the map
provided.
There are three types of possible actions that occur in a
GuestTag "transaction"
• Activate - begins the transaction when the order is taken.
• Seat - a GuestTag hears the same ReferenceTag 2x at a
Delivery Zone or Table.
• Deactivate - ends the transaction after the food is
delivered.
Testing Activate and Deactivate Tags
The Activate and Deactivate tags have the most influence on
your system performance.
• When placing Activate tags near the cash register keep in
mind some of the following:
o The tag signal will be deflected by metal
surfaces so try not to place directly next to
object like cash drawers, coolers, or wire metal
racks.
o It is important to have a 6 - 12 inch space
between the Activate tag location and the
GuestTags.
• To ensure Activation on each transaction, make sure that
the GuestTag is taken off of the charger early enough in
the POS entry to ensure that the GuestTag has time to call
2x and hear the Activate Tag. Rushing this process and
 The system is developed
and intended to eliminate a
majority of the dining room
from consideration when
delivering food.
While delivering food, staff
should be fully engaged and
scan the area for the
intended guest as well as
other opportunities for
service.
 A "transaction" is defined
as the time from when a
GuestTag is handed to a
guest until the time that the
GuestTag is returned to the
deactivate area after food
delivery.
 For testing, utilize two
GuestTags from the charger
with the Reference Tags
placed in the dining room as
described on page 7.
 When a GuestTag is
charging, the tag is in Sleep
Mode and will not send any
updates. When Activating or
Deactivating ensure that the
tag has enough time to hear
the nearby ReferenceTag 2x
(approx 10 seconds).