Warranty

Limited Warranty (United States)

What the Limited Warranty Covers

Enel X supports its JuiceBox Residential charging stations with a manufacturer’s warranty to

the original purchaser of the product. The warranty covers defects in materials and

workmanship during the warranty period. The warranty is not transferable.

The residential warranty is valid for three years from the date of purchase only when a unit

is used under normal residential operating conditions. Using a residential box outside of

normal residential operating conditions, such as for commercial application, voids the

residential warranty.

What the Limited Warranty Does Not Cover

The Enel X warranty obligation is expressly subject to the JuiceBox being used in

accordance with the applicable product description and instructions. The warranty does

not cover damage to the product from mishandling, improper installation, extreme

weather or acts of nature, nor the costs associated with removal and/or installation. The

warranty is void if the product has been opened or modified by any person other than the

manufacturer or authorized service provider.

How To Get Warranty Service

If you suspect an issue with your JuiceBox product, please contact us at

support@evcharging.enelx.com or by calling us at 844.584.2329. Our factory trained

technicians will review the problem with you and if appropriate provide a Return Material

Authorization (RMA) number to facilitate your return. Shipments received without an RMA

number will be refused and returned to the shipper. All warranty services require a proof of

purchase for the unit to obtain warranty service. The EnelX warranty obligation is expressly

subject to Customer notifying Enel X in writing of any product defect promptly after

Customer becomes aware of it.

What Enel X Will Do to Correct Problems

For JuiceBox Residential product customers within the continental U.S., Enel X will pay the

cost of shipping the defective unit to a location designated by Enel X and shipping of the

repaired/replacement product back to the customer. JuiceBox Residential customers outside

the continental U.S. are responsible for all shipping costs.

PAGE 1
Limited Warranty (United States) What the Limited Warranty Covers Enel X supports its JuiceBox Residential charging stations with a manufacturer’s warranty to the original purchaser of the product. The warranty covers defects in materials and workmanship during the warranty period. The warranty is not transferable. The residential warranty is valid for three years from the date of purchase only when a unit is used under normal residential operating conditions.
PAGE 2
As the Company’s sole obligation and customer’s sole remedy, Enel X will repair the defective JuiceBox Residential product or replace it with another unit at the Company’s sole discretion. For current JuiceBox Residential products less than 6 months after the date of the original purchase, Enel X may at its option replace the unit in advance of receiving the defective unit from the customer with a like product.