User's Manual

Trapeze Mobility Point Installation Guide
iv
TAC Response Time
TAC responds to service requests as follows:
Information to Have Available
To expedite your service request, have the following information available when
you call or write to TAC for technical assistance:
● Your company name and address
● Your name, telephone number, cell phone or pager number, and email address
● Name, model, and serial number of the product(s) requiring service
● Software version and release number
● Output of the show tech-support command
● Wireless client information
● License levels for RingMaster™ and Mobility Exchange™ (MX™) products
● Description of the problem and status of the troubleshooting effort
Contact
method Priority Response time
Telephone Emergency One hour
Non-emergency Next business day
Email Non-emergency Next business day