User Guide

4. Shut down power to the router by pressing the power button on the front panel
of the router.
5. Disconnect power from the router. For instructions, see “Replacing AC Power
Supply Cords” on page 193 and “Replacing DC Power Supply Cables” on page 196.
6. Remove the cables that connect to all external devices. For instructions, see
“Removing PIM Cables” on page 177.
7. Remove all field-replaceable units (FRUs) from the router.
8. If the router is installed on a wall or rack, have one person support the weight
of the router, while another person unscrews and removes the mounting screws.
9. Place the router in the shipping carton.
10. Cover the router with an ESD bag, and place the packing foam on top of and
around the router.
11. Replace the accessory box on top of the packing foam.
12. Securely tape the box closed.
13. Write the RMA number on the exterior of the box to ensure proper tracking.
Packing Components for Shipment
To pack and ship individual components, follow these guidelines:
■ When you return components, make sure they are adequately protected with
packing materials and packed so that the pieces are prevented from moving
around inside the carton.
■ Use the original shipping materials if they are available.
■ Place individual boards in electrostatic bags.
■ Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the router components.
Packing a Router or Component for Shipment ■ 221
Chapter 12: Contacting Customer Support and Returning Hardware