Network Router User Manual

Obtaining Documentation
To obtain the most current version of all Juniper Networks technical documentation,
see the products documentation page on the Juniper Networks web site at
http://www.juniper.net/techpubs.
To order printed copies of this guide and other Juniper Networks technical documents,
or to order a documentation CD, which contains this guide, contact your sales
representative.
Copies of the Management Information Bases (MIBs) available in a software release
are included on the documentation CDs and at http://www.juniper.net/.
Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
[e-mail], or fill out the documentation feedback form at
http://www.juniper.net/techpubs/docbug/docbugreport.html. If you are using e-mail, be sure
to include the following information with your comments:
■ Document name
■ Document part number
■ Page number
■ Software release version (not required for Network Operations Guides [NOGs])
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
■ JTAC policies- For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf.
■ Product warranties- For product warranty information, visit
http://www.juniper.net/support/warranty/.
■ JTAC Hours of Operation- The JTAC centers have resources available 24 hours a
day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
xviii ■ Obtaining Documentation
SRX210 Services Gateway Hardware Guide