Network Router User Manual

Appendix D
Contacting Customer Support and
Returning the SRX210 Services Gateway
Hardware
This appendix describes how to return the SRX210 Services Gateway or an individual
component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks
for repair or replacement. This appendix includes the following topics:
■ Return Procedure for the SRX210 Services Gateway on page 167
■ Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 168
■ Contacting Customer Support to Obtain Return Materials Authorization on page 170
■ Packing the SRX210 Services Gateway and Components for Shipment on page 171
Return Procedure for the SRX210 Services Gateway
Follow the tasks list provided in Table 54 on page 167 to return an SRX210 Services
Gateway or component to Juniper Networks for repair or replacement:
Table 54: Return Procedure for SRX210 Services Gateway
For more information, seeTaskStep
“Locating an SRX210 Services Gateway
Component Serial Number and Agency
Labels” on page 168
Determine the part number and serial
number of the device or component.
1
“Contacting Customer Support” on
page 170
Obtain a Return Materials
Authorization (RMA) number from
JTAC.
2
“Packing the SRX210 Services
Gateway and Components for
Shipment” on page 171
Pack the SRX210 Services Gateway or
component for shipping.
3
Return Procedure for the SRX210 Services Gateway ■ 167