Network Router User Manual

NOTE: Do not return the device or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer
via collect freight.
For more information about return and repair policies, see the customer support
Web page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related Topics ■ Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 168
■ Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 170
■ Packing the SRX210 Services Gateway and Components for Shipment on page 171
■ Contacting Customer Support on page 170
Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels
This topic includes the following sections:
■ Listing the SRX210 Services Gateway and Component Details with the
CLI on page 168
■ SRX210 Services Gateway Chassis Serial Number and Agency Labels on page 169
■ SRX210 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 169
Listing the SRX210 Services Gateway and Component Details with the CLI
Before contacting Juniper Networks to request an RMA, you must find the serial
number on the SRX210 Services Gateway or component.
To list all of the SRX210 Services Gateway components and their serial numbers,
enter the following command-line interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis SRX210b
Routing Engine REV X0 750-021778 000000PS2627 RE-SRX210-LOWMEM
FPC 0 FPC
168 ■ Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
SRX210 Services Gateway Hardware Guide