Network Router User Manual

different on different Mini-PIMs, depending on the placement of components on the
Mini-PIM.
Related Topics Packing the SRX210 Services Gateway and Components for Shipment on page 171■
■ Return Procedure for the SRX210 Services Gateway on page 167
■ Contacting Customer Support on page 170
Contacting Customer Support to Obtain Return Materials Authorization
This topic includes the following sections:
■ Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 170
■ Contacting Customer Support on page 170
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks
for repair or replacement, obtain a Return Materials Authorization (RMA) number
from Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the
following information:
■ Your existing case number, if you have one
■ Details of the failure or problem
■ Type of activity being performed on the services gateway when the problem
occurred
■
Configuration data displayed by one or more show commands
■ Your name, organization name, telephone number, fax number, and shipping
address
Related Topics ■ Return Procedure for the SRX210 Services Gateway on page 167
■ Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 168
■ Packing the SRX210 Services Gateway and Components for Shipment on page 171
■ Contacting Customer Support on page 170
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can
return the device or component for repair or replacement. For this, you need to
contact Juniper Networks Technical Assistance Center (JTAC).
170 ■ Contacting Customer Support to Obtain Return Materials Authorization
SRX210 Services Gateway Hardware Guide