Network Router User Manual

You can contact JTAC 24 hours a day, 7 days a week, using any of the following
methods:
■
On the Web: Using the Case Manager link at http://www.juniper.net/support/
■ By telephone:
■ From the US and Canada: 1-888-314-JTAC
■ From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed
to the next available support engineer.
Related Topics ■ Return Procedure for the SRX210 Services Gateway on page 167
■ Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 168
■ Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 170
■ Packing the SRX210 Services Gateway and Components for Shipment on page 171
Packing the SRX210 Services Gateway and Components for Shipment
This topic includes the following sections:
■ Packing the Services Gateway on page 171
■ Packing the Components for Shipment on page 172
Packing the Services Gateway
To pack the services gateway for shipment:
1. Retrieve the shipping carton and packing materials in which the device was
originally shipped. If you do not have these materials, contact your Juniper
Networks representative about approved packaging materials.
2. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and
connect the strap to the ESD point on the chassis or to an outside ESD point if
the device is disconnected from earth ground.
3. On the console or other management device connected to the services gateway,
enter CLI operational mode and issue the following command to shut down the
services gateway software:
user@host> request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
Packing the SRX210 Services Gateway and Components for Shipment ■ 171
Appendix D: Contacting Customer Support and Returning the SRX210 Services Gateway Hardware