User Manual

40 Mesa 2 Rugged Tablet Owner’s Manual
Repairs, Upgrades, and Evaluations
CAUTION: Do not attempt to repair the Mesa 2 yourself. This
action voids the warranty.
Information about repairs, upgrades, and evaluations is
located on our website at http://www.junipersys.com/
Juniper-Systems/support/Repairs. You can locate a repair
center, submit a repair order, check repair status, view terms
and conditions, get shipping instructions, and view lead
times.
Before returning a unit, please get permission by submitting
a repair order from our website and waiting for conrmation
or by contacting a repair center directly. Be prepared to
provide the following information:
 The product serial number. Information about your Mesa
2 is shown when you go to the Action Center and select
All Settings > System > About. The serial number is located
inside the battery compartment as well.
Note: Before opening the battery door and removing the
battery, see the proper procedure in Chapter 1, Getting
Started and Chapter 2, Power Management.
 Name and shipping address of company/university/
agency.
 Best contact method (phone, fax, email, cell/mobile).
 Clear, highly-detailed description of the repair or
upgrade.
 Credit card/ purchase order number and billing address
(for a repair or upgrade that is not covered by the
standard warranty or an extended warranty policy).
System Information for your Mesa 2
You might be asked to provide additional information
about your Mesa 2 when you contact a repair center. To
view information like the operating system edition, OS build
and serial number, go to the Action Center and select All
Settings > System > About.
!