Day One+ Juniper Support Insights on Juniper Support Portal IN THIS GUIDE Step 1: Begin | 1 Step 2: Up and Running | 9 Step 3: Keep Going | 14 Step 1: Begin IN THIS SECTION Meet Juniper Support Insights | 2 Install the Lightweight Collector | 2 Mount a Lightweight Collector on Two Posts in a Rack | 3 Power On | 5 Connect the Lightweight Collector to the Networks | 5 Configure the Lightweight Collector | 6 In this guide, we provide a simple, three-step path, to quickly get you up and running with the Junip
Meet Juniper Support Insights Juniper® Support Insights (JSI) is a cloud-based support solution that gives IT and network operations teams operational insights into their networks. JSI aims to transform the customer support experience by providing Juniper and its customers with insights that help improve the network performance and uptime.
What Else Do I Need? | 3 The Lightweight Collector (LWC) is a data collection tool that gathers operational data from Juniper devices on customer networks. JSI uses this data to provide IT and network operations teams with actionable operational insights into the onboarded Juniper devices on customer networks. You can install the LWC on your desktop, in a two-post or four-post rack. The accessory kit that ships in the box has the brackets you need to install the LWC in a two-post rack.
1. Place the rack in its permanent location, allowing adequate clearance for airflow and maintenance, and secure it to the building structure. 2. Remove the device from the shipping carton. 3. Read General Safety Guidelines and Warnings. 4. Attach the ESD grounding strap to your bare wrist and to a site ESD point. 5. Secure the mounting brackets to the sides of the LWC using eight screws and the screwdriver.
Power On 1. Attach a grounding cable to earth ground and then attach it to the Lightweight Collector's (LWC's) grounding points. 2. Turn off the power switch on the LWC rear panel. 3. On the rear panel, insert the L-shaped ends of the power cord retainer clip into the holes in the bracket on the power socket. The power cord retainer clip extends out of the chassis by 3 inches. 4. Insert the power cord coupler firmly into the power socket. 5.
Configure the Lightweight Collector Before you configure the Lightweight Collector (LWC), refer to the Internal and External Network Requirements. We've preconfigured the LWC to support IPv4 and Dynamic Host Configuration Protocol (DHCP) on both the internal and external network ports. When you power on the LWC after completing the required cabling, a zero touch experience (ZTE) process to provision the device is initiated.
NOTE: If the default DHCP configuration on the LWC is successful, the captive portal shows the LWC's connection status as connected, and populates the fields in all the configurations sections appropriately. Click Refresh to refresh the current connection states. The JSI Data Collector page displays configuration sections for the following: • External Network—Lets you configure external network port that connects the LWC to the Juniper's Cloud. Supports DHCP and static addressing.
NOTE: • The IP addresses assigned to the internal and external network ports must be allocated from different subnets for both DHCP and static configurations. • External Network requires two IP addresses while the internal network requires only one IP address. 6. After modifying the fields, click Update to apply the changes and return to the homepage (the JSI Data Collector page). If you want to discard your changes, click Cancel.
If the LWC does not connect to the cloud, click Download Light RSI to download the light RSI file, create a Tech Case in the Juniper Support Portal, and attach the downloaded RSI file to the case. In some cases, the Juniper support engineer might ask you to attach the Extensive RSI file to the case. To download it, click the Download Extensive RSI. The Juniper support engineer might ask you to reboot the LWC for troubleshooting. To reboot the LWC, click REBOOT.
• Dashboards to view of a set of operational dashboards and reports. • Device Onboarding to perform device onboarding to initiate data collection. • Device Notifications to view notifications about device onboarding, data collection, and errors. • Collector to view the details of the LWC associated with the account.
Onboard Devices You'll need to onboard devices to initiate a periodic (daily) data transfer from the devices to the Juniper Cloud. Here's how to onboard devices in a JSI setup that uses an LWC: NOTE: You must be an admin user to onboard a device. Here's how to onboard devices to JSI: 1. On Juniper Support Portal, click Insights > Device Onboarding. 2. Click New Device Group. The following image represents the device onboarding page with some sample data filled in. 3.
4. In the Credentials section, create a set of new credentials or select from the existing device credentials. JSI supports SSH keys or usernames and passwords. 5. In the Connections section, define a connection mode. You can add a new connection or choose from the existing connections to connect the device to the LWC. You can connect the devices directly or through a set of bastion hosts. You can specify a maximum of five bastion hosts. 6.
Here's how to view the dashboards and reports on Juniper Support Portal: 1. Click Insights > Dashboard. The Operational Daily Health Dashboard is displayed. This dashboard includes charts that summarize the KPIs associated with the account, based on the last collection date. 2. From the Reports menu on the left, select the dashboard or report you want to view. The reports typically consist of a set of filters, an aggregated summary view, and a detailed tabular view based on the data collected.
Step 3: Keep Going IN THIS SECTION What's Next? | 14 General Information | 15 Learn with Videos | 15 Congratulations! Your JSI solution is now up and running. Here are some of the things you can do next. What's Next? If you want to Then Onboard additional devices or edit the existing onboarded devices. Onboard additional devices by following the procedure explained here: "Onboard Devices" on page 11 View the operational dashboards and reports.
General Information If you want to Then See all documentation available for Juniper Support Insights (JSI) Visit the JSI Documentation page in the Juniper TechLibrary Find more in-depth information about installing the Lightweight Collector (LWC) See the LWC Platform Hardware Guide Learn with Videos Our video library continues to grow! We’ve created many, many videos that demonstrate how to do everything from install your hardware to configure advanced Junos OS network features.
