User Guide

If the LWC does not connect to the cloud, click Download Light RSI to download the light RSI le, create a Tech Case
in the Juniper Support Portal, and aach the downloaded RSI le to the case.
In some cases, the Juniper support engineer might ask you to aach the Extensive RSI le to the case. To download
it, click the Download Extensive RSI.
The Juniper support engineer might ask you to reboot the LWC for troubleshoong. To reboot the LWC, click
REBOOT.
If you want to shut down the LWC, click SHUTDOWN.
Step 2: Up and Running
IN THIS SECTION
Access Juniper Support Insights | 9
View the Lightweight Collector Connecon Status | 10
Onboard Devices | 11
View Nocaons | 12
View Operaonal Dashboards and Reports | 12
Now that you've deployed the Lightweight Collector (LWC), let’s get you up and running with Juniper Support Insights
(JSI) on Juniper Support Portal!
Access Juniper Support Insights
To access Juniper Support Insights (JSI), you must register on the User Registraon portal. You also require a user role
(Admin or Standard) assigned. To get a user role assigned, contact Juniper Customer Care or your Juniper Services team.
JSI supports the following user roles:
• Standard—The Standard users can view the device onboarding details, operaonal dashboards, and reports.
• Admin— The Admin users can onboard devices, perform JSI management funcons, view the operaonal dashboards
and reports.
Here's how to access JSI:
1. Log in to Juniper Support Portal (supportportal.juniper.net) by using your Juniper Support Portal credenals.
2. On the Insights menu, click:
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