Operation Manual
55
ENA 7
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7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the cappuccino
frother.
The cappuccino frother is
dirty.
T Clean the cappuccino frother (see
Chapter 5 ‘Maintenance – Cleaning the
cappuccino frother’).
Coffee only comes out
in drips when it is being
prepared.
Coffee or preground coffee
has been ground too finely
and is blocking the system.
T Set the grinder to a coarser setting or
use coarser preground coffee (see
Chapter 1 ‘Preparing and using for the
first time – Adjusting the grinder’).
Water hardness cannot
be adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the CLARIS Blue filter
cartridge in programming mode.
FILL WATER TANK
is displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank.
Grinder is making a very
loud noise.
There are foreign objects in
the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
Little or no water or steam
comes out of the
cappuccino frother. The
pump is very quiet.
The connector of the cappuc-
cino frother may be blocked
by milk residues or limescale
fragments loosened during
descaling.
T Remove the cappuccino frother.
T Unscrew the black connector with the
aid of the hexagonal hole on the
measuring spoon for preground coffee.
T Thoroughly clean the connector.
T Screw the connector back on by hand
and carefully tighten it using the
hexagonal hole on the measuring spoon,
turning by no more than a quarter of a
rotation.
ERROR2 is displayed. If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
T Warm the machine at room tempera-
ture.
Other
ERROR messages
are displayed.
–
T Switch off the ENA with the On/Off
button. Contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
E If you were unable to solve the problem, contact customer support in your country (see Chapter 11
‘JURA contact details / Legal information’).